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Go to SolutionInspiron 15 5558 Windows 10 issues?
I recently purchased a Dell Inspiron 5558 and noticed that my brightness adjustment does not work on the keyboard. In Bios I can adjust it, when in Windows I cannot, even when unplugged, full brightness. Then I also noticed that when I put my computer to sleep and go to wake it up with the ESC key that does not work. I can only wake it up with the mouse, power button and touchpad buttons. Updated drives and nothing helps. Any help is appreciated.
I purchased the same system on Aug 11th. The display malfunctioned after two weeks. I sent it in to DELL support in Huston and the display is on back order. This display seems to have a design issue. This was a top-end machine and DELL wasn't able to deliver a working system
Anonymous User
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Posted October 24th, 2015 07:00
I too had this problem when i upgraded from win 8.1 to windows 10. But it can be resolved by updating the graphics drivers. I updated both Intel HD 5500 driver and nvidia 920m driver. I think display drivers present in win 8.1 is incompatible with win 10. Both drivers are actually delivered thru windows update.
gmccann1
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Posted September 23rd, 2015 09:00
I actually found a fix for the brightness issue. For some reason when you do a reset on Windows 10 it does not load a driver for brightness. I found by installing Team Viewer and the monitor driver with it, then unistalling the driver my brightness control came back. Still do not know why my ESC key does not wake the computer from sleep however. This brightness fix with Team Viewer worked for my Asus Transformer also.