You'll need to call Dell and verify your ownership of the system.  They'll then generate a master password for you.

There is a support call charge of about $60 (US) if you're out of warranty.

I am moving this thread to the Laptop Forum.
 
Bev.

Hi Niranjan,

Welcome to the community.

As per your private message to us we have replied to you. Kindly let us know the information on the private message only so we can reset the password for you.

If you have any further queries, please feel free to contact us.

Thanks and Regards
Sandeep P
#iworkfordell

Hi Niranjan,

As per the conversation on the private message I understand that the issue has been resolved to your satisfaction. If you have any further queries, please feel free to contact us.

Thanks and Regards
Sandeep P
#iworkfordell

Windows 8 starts and it asks for a password to login into windows 8.  There is also a password on the bios version A02

Aptio setup utility - American Megatrends, Inc.  It will not allow me to change anything in the bios.  It this because of the Windows 8 password?  

Any help would be appreciated.

Thanks,

Greg

Hi Greg,

Please share if you are able to boot to Windows 8 after you enter the password. The BIOS Setup changes are not effected by Windows 8 login password.

Boot to BIOS Setup by pressing F2 key at Dell Logo screen. Under the Security tab, the Unlock Setup Status should be Unlocked. On this screen you will be able to check if any password is set or not.

Hope this helps. Please reply if you have any questions.

The BIOS is locked and password protected so I cannot change anything in the BIOS because I do not know the password.   How can I reset the password?

Hi GeeBee50,

Please share the system's Service Tag and Owner's Name via private message (click my username and then click Start Conversation). I will try and check if a master password can be generated for this.

Please reply with the information.

Hi Greg,

Please provide the system's Service Tag and Owner's Name via private message (click my username and then click Start Conversation). I'll check if we can get a master password created.

Please reply with the information, I'll be happy to help.

I have the same problem with an Inspiron N4110 laptop. 

Private message sent.  Thank you for helping.