Did you buy the lap top with a major credit card? Did you buy the additional warranty with a major credit card? If so, check with the credit card company. It is a long shot but they may assist you.

You did not get the services you paid for on yor 1150. As I say, it is a long shot.

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@whanbury wrote:

Greetings, this is my first post.  I am a computer tech from Alaska.  I own a Dell Inspiron 1150.  Last November, I bought my wife a Dell desktop, and noticed my laptop warrantee was about to expire.  So I asked the lady sales rep to also charge my Dell account and add another year to my laptop warrantee. Because she could barely speak English, she instead added the warrantee to the new desktop.  Well wouldn't you know it, my USB ports failed on my laptop.  When I went to get tech support, the technician told me my system was out of warrantee!! I was shocked!  I have been on the phone to a dozen people in the last week and have numerous case numbers but no one knows how to transfer back the warrantee extension to my laptop!  I even had a lady named Erica from Dell in Austin Texas try and after an hour and a half, she finally gave the message to her supervisor.  She was amazed how complicated it is just to try and get a simple thing fixed, or move the warrantee back to the laptop.

I've yelled, threatened, and finally sent out a dozen letters to every computer publication I could think of and several national newspapers asking someone to contact Dell corporate and get me some help.  And when you call Dell corporate, guess what, you get put in a telephone que that goes nowhere if you don't know your extension!

I did get a nice technician that identified the problem as a bad motherboard and said I would need Dell part number N5193, but it will be hundreds of dollars WITHOUT LABOR because the sales lady mistakenly put my warranty extension on the wrong computer.

Does anyone have any last ditch, desparate act suggestions?  I have never been so frustrated with tech support before.  I just need to have my computer running right.  Thanks for listening, Will Hanbury Jr.

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@whanbury wrote:

Thanks much for reading my post!  Unfortunately, I purchased the extended service through my Dell account.  And it doesn't show up because it was applied directly to the new computer I bought.  By the way, my wife got so upset with this situation she sold the desktop and cancelled a Dell laptop order.  She now owns a Toshiba laptop!

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Cool!

Your wife is a woman of action!