i have been given this laptop and previous owner cant be found. i did a transfer request to get ownership of it. but when i called dell support they wanted to charge me 100.00 on a credit  card! the warranty went out in jan 08. the guy on phone told that me that if i go here i could get help with unlocking it but it seems he just wanted to get me off the phone, same on him. So i am stuck between a rock and hard place, Dell wants to charge me too much to give me a back door password when i have claimed ownership and i cant get help here cause it is against the rules so what can i do...and please don't say call dell cause for 100.00 that is too step to get a password reset.....