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imseen

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17 years ago

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imseen

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July 6th, 2009 02:00

Dell has stop producing Studio XPS 1340?

I bought a Studio XPS 1340 about 5 months ago when it first entered the market in China. I'm having some problems with the laptop freezing every time I pressed the "eject" button when there was no CD inside the DVD-ROM. When I called Dell's customer service in China, the person on the phone told me that this model has a lot of problems and Dell has stopped producing it.

I am extremely shocked as this model is still pretty new and if it is true that Dell has stopped producing a less than 6 months old model due to "problems of the laptop", shouldn't Dell do something to compensate people like me, who has bought the laptop?

However, I would like to confirm if Dell has indeed stop producing the Studio XPS 1340 laptops as the Chinese Dell customer service has been known to give incorrect/ conflicting information.

Thank you.

-Seen

  • solarkj

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    Posted September 8th, 2009 13:00

    I am not sure if it is true. From the dell.com, it seems they are still producing this product.

  • ejn63

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    Posted September 8th, 2009 13:00

    It is still a relatively new, current model.  Six months would not be unheard of though for a market life on a notebook computer - some last much longer, while others are introduced and dropped much more quickly.

     

  • hugob

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    Posted March 12th, 2010 11:00

    Hi!

    I also bought a XPS 1340 last december 2009, and DELL has replaced the my first faulty machine by another new one, the second machine also break down, the drive doesn't read/write, the keys don't work almost half the time, the webcam is dead, if they haven't stopped production of this model they SHOULD, because it's not well designed. Try pressing and holding any key in the are where underneath you have the DVD RW, it will stop the disk from reading or writing. The repairman who went to my office just by screwing the screws of the board and components 1/4 of turn made the components not work and work again, every time you move the laptop or press a key is a potential way of breaking it down.

    I soooooo regret buying this model, I  have a DELL Precision M90, a C810 and a T7500 and they are good solid products, this is unfortunate for a brand as good as DELL, I have no complaints on the other products, none at all - and I know this is a rare thing because I see my friends computers breaking down or malfunctioning every now and then, so I have always chose to pay a bit more and buy DELL fro the trust I had in them, now, I'm not so sure...

    Regards,

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    Posted March 12th, 2010 11:00

    I've noticed that the XPS13 is no longer available on Dell's website!  I was actually thinking of ordering one if they ever put a Core i5 or i7 in it.  Is this a sign that they've taken them off the market then?

  • rossel21

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    Posted March 17th, 2010 12:00

    My guess is they removed them because the xps 1340 are plagued with problems.  I have had one since September and it has had nothing but problems.  It overheats even with the latest Bios update, the video card shudders on video playback, the Ethernet port will not turn back on after coming out of standby (must reboot the system for it to work again), the media keys constantly lock up, overall it is a poorly designed product that suffers from numerous hardware and software issues.  This is just my observation...

    Thanks Dell

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    Posted March 20th, 2010 21:00

    That's a shame.  I just got an XPS16 and so far it's working great (hopefully it's not plagged with the same problems as the XPS13?  Sounds like a lot of the XPS13 problems might have been related to overheating in such a small formfactor).  I was hoping to get an XPS13 for my little brother but if it's plagued by problems I guess it's best that it be taken off the market until they can fix the problem...