The link is wrong cause it won't take me there

Hi Kunnaway,

This issue may occur if the operating system is not installed properly. I would recommend you to do a clean re installation of Windows on this refurbished hard drive and then check.

Please click on the link below, choose the operating system that you want to install and follow the steps. Make sure before the installation( On the Where do you want to install Windows window)  you delete all the partitions and install the windows on the unallocated space.

http://dell.to/T3DPBX 

Note: Re-installing the operating system erases ALL existing data. This includes files, folders, programs, drivers, E-mails, photos. Before performing a PC Restore, back up all personal files. If you do not back up your personal files, the data will be lost. 
Please reply for any further issues. 

Hi Kunnaway,

Please try this link as you are not being able to open the shortened one.

http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&cs=19&l=en&s=dhs&docid=DSN_339949&isLegacy=true

You can also try opening www.support.dell.com and type in the article id: 266615 on the search bar to get help regarding operating system reinstallation.

Please choose the operating system that you are trying to install and go ahead with the steps.
Please reply for any further questions. 

that took care of it I had gone to the wrong section on the drivers I now used custom where I could see drivers and it is working fine now thanks for your help.