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XPS 27- 2720, Mouse and Keyboard not working
I just recently purchased a XPS 27- 2720. It comes with a bluetooth mouse and keyboard (KM714), however I am unable to get them to work. Is the XPS 27 suppose to detect the mouse and keyboard via internal bluetooth sensor or is there suppose to be a USB dongle that comes with the mouse+keyboard combo? If it is the latter, my system did not come with a USB dongle to plug in and I am missing a part. If it is the former and it's suppose to connect via internal bluetooth sensor, then I am at a lost at what is wrong. All devices are switched on w/batteries installed. :(
Any help is much appreciated.
UPDATE: I was able to get the mouse and keyboard to work. Reinstalled logitech unifying receiver drivers. Removed the mouse and keyboard from the paired devices list. Restarted the pairing process, and now its working.
659
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Posted November 3rd, 2016 11:00
This thread is exactly 3 years old, today.
Hopefully the OP resolved the problem long ago...
fcheh
1 Message
659
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Posted November 2nd, 2016 19:00
Check to see if the dongle is under the screen on the lower right side. You have to tilt the monitor all the way back so you can see the lower right edge. There is a small silver snap in cover use your finger nail under the right side and pop it out. Remove the dongle then reinsert it and try the keyboard and mouse. If it still doesn't work try pulling it out and use another USB port. If it works then unplug and put it back in the slot under the screen and try again.