Before I call in and get frustrated with technical support, who are never much help, I need to understand what my options are and what kind of road I have ahead of me. 

My Studio XPS 435 MT has NEVER worked correctly.  It has been 9 months and I have never been able to consistently use it.  Because I also do some things mobil-wise, I also at that time bought a Studio 1530 Laptop.  I almost use that exclusively.  With very little software installed on the computer..really only the Virus software, McAfee, Photoshop..because I do photography and itunes where I attempt to listen to music, there isn't much on here..simply because this thing has never worked. 

I have a printer that was sold to me..a wireless Dell 505W...that works perfectly with my laptop..my super old laptop that the Dell one replaced..but not my desktop..neither hardwired or wireless, it was the first thing that hosed up the system.  And it has never recovered.  Restore points, reinstallation of the operating system.  Now, when it is working, it randomly just stops.  I have to reboot, watch it only 'halfway load' so that restore isn't loaded so another reboot into safe mode with command prompt where I can manually get to restore points to find a point close to Day 2 where it actually worked and try again. 

Now, safe mode with command prompt won't load from the 5 tries and 2 hours it took yesterday.  For a minute, I thought this was a Windows Vista problem so I bought Windows 7....but I don't understand why I have to buy a $120 software program to make something work when it should still be working out of the gate. 

I have already replaced the hard drive. 

Anyway, just trying to show the symptoms.  Tech support is no help..they keep pushing me to restore points..but now I can't even get to that point manually. 

And when I contemplated calling again today to tell them that, I do not know what to do.  I HATE this computer, more than I have hated any other computer.  Maybe it's a Dell thing...but my laptop has been great..so I don't think so. 

My question is this..is there a lemon law like with cars?  This thing has honestly NEVER worked.  I am sick of dealing with it and now sick of having a hunk of metal that does nothing?  How do I go about getting something done besides the useless tech support who is trained to just throw anything against the wall until it sticks?

Do I have options?