UNSOLVED
Nothing but disappointment
In the begining of december I ordered 2 dell dimension 2400 systems, the first thing that happened was dell messed up the order, one came and the other was never ordered, not to mention I was overcharged by about 80 dollars for the first one. About a month and a half later after several calls and much headache the second came, with the wrong mouse (paid for optical received regular). Well about 80 days after receiving the first, one of the fans start going out, now i'm getting a headache from this high piched squealing coming from the computer, till i can get a new fan (which i have to buy because surprise it's not under warranty any more). I ordered these systems from dell because I believed that Dell was the best as far as PC companies go. After all this headache i would like to discourage anybody reading this from purchasing any systems from dell, or in the least buy an extended warranty so when, not if, the system starts going out on you, you can recieve replacement parts.
Just_say_no
3 Posts
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Posted March 9th, 2004 01:00
I'm right there with you, I will never buy another dell system or product after this computer. I have had nothign but problems and their claim to #1 in customer service has (at least to me) proved anything but that. Everytime I called for support (on a computer less that 6 months old) I have to wait at least 1/2 hour and then finally when I get through it is to a man in the phillines. The service people are nice, but the accents are way to thick to understand. I was told also that my computer was out of warranty but they would "try" and help me with any software issues. GREAT! If only I could understand them.- I agree with you, i also have nothing but dissappointment with our Dell Computer and Multi Funtional Printer. I feel like you do and i will never buy another Dell product. Our computer isn't quite two months old and no matter what tech man i talk to from India has not helped me at all. I have called Dell repeataly and i cannot understand them very well. Everyone that i have talked to has me do something different to the Computer to fix it but i know there is something missing in it!
davejohn
2 Intern
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2484 Posts
188
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Posted March 6th, 2004 12:00
A 3 month old Dell should still be under warranty. Who told you it wasn't?
If you go to Dell Support and type in the service tag you should be able to find the expiration date of your warranty. One year is the standard warranty.
Dave