Have spent HOURS on the phone with Dell tech support, and on the Symantec website, in an unsuccessfull effort to get Norton Anti-Virus to work on my new Dimension 4100. Have already contacted my credit card company to issue a credit for the retail price of Norton NAV, but am making one last effort here to see if it can be resolved.

Two problems:
1) The program does not make rescue disks. (Testing the disks results in a "Read I/O error."I did everything under the sun, spending hours and hours and hours with tech support, at Dell and Symantec, to deal with this problem. Yes, I brought brand new disks. Yes, the disk drive was tested--an error found!
It was replaced. The problem persisted.

As a result of the latter, a hardware issue has been pretty well ruled out. Tech support had me reinstall the floppy disk driver. Didnt fix the problem. Created a new problem. More wasted time resolving that.

I have tried formatting before creating the disks, not formatting. Nothing works.

I uninstalled and then reinstalled Norton Anti-Virus, as suggested last by tech support. That did not fix the rescue disk problem but created a new one-- now I cant perform "live updates." I can download them, but then the program wont install them because I get a error msg. that my "subscription has expired."
So for all intents and purposes, my NAV doesn't work.


The Symantec website and email tech support has been useless on any of these issues.

As I said, I have already gotten a credit from my credit card company for this dud software. Still, I'm making one last-ditch effort to get this thing fixed.