Ken at Sunward

updated

11 years ago

0

48204

December 5th, 2015 13:00

Dell System Detect problem (Inspiron 3847)

I'm trying to run the "Quick Test" on my Inspiron 3847, because Windows diagnostics reports memory problems and says to contact the manufacturer.  When I initiate Quick Test, after a time I see the message:

Secure connection needed to run Dell System Detect. In the Windows taskbar, right-click the DSD icon {0} to open the options menu. Select “Use secure connection (https)” to continue the scan.

There is no DSD icon in the task bar.  After a while a DSD icon appears in the system tray.  But when I right-click it, it just offers two options:  About and Exit.  "About" opens a popup that just shows some info about DSD and a "close" button.  "Exit", of course, just causes DSD to exit.

By the way, according to my Control Panel Programs list, DSD is installed.

I'm running this in Chrome ver 47.0.2526.73 m

Please advise how to get past this hurdle.

~ Thanks, Ken

  • 3394

    1

    Posted December 5th, 2015 14:00

    Well, I tried it in IE (11.0.9600) and, on about the third try, it finally worked.  I don't know why, but I'm done with this issue.