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bjustin13

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25 years ago

B

bjustin13

4 Posts

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6642

June 7th, 2001 13:00

Computer Freeze Ups

Okay, I have this user that is having wierd problems with their computer so I decided I would take a serious gander at it. The computer is a Dimension L667r PIII 128Mb RAM runniung Win98. It was freezing up about 5-10 times a day at random times. I thought maybe there were some driver files missing, so I updated them, I flashed the BIOS to the latest version. I also tried to use Windows Update to install the latest patches and that's when I figured out exactly how to freeze it up every time. I tried to do the Critical updates and it would d/l them and when it would pop the screen to install the computer would freeze. I uninstalled all other applications except for The OS. To see if maybe another application was causing the problems. Nope. It still didn't work. So I thought maybe the OS was messed up, so I resinstalled Win98. After installing Win98 and after configuring the Video Adapter and the NIC I went again to the windows update site and tried to do the install. Still didn't work. It crashed out at the same spot. I thought maybe some of the drivers were bad for Win98 so I reformatted the drive and installed W2K, but after installing W2K Pro it still freezes up, but this time it would freeze more often. I can get it to freeze every time by opening IE, then minimize it, and click on start menu or right-click on anything. It also freezes up random times just navigating around Windows. I have run the [Test All Devices>Fully Test] Dell Diagnostics (Build 1060) and it found nothing wrong with any of the hardware. Does anybody have any ideas? Please help.

beau

  • blitzkrieg

    39 Posts

    220

    0

    Posted June 7th, 2001 16:00

    I know that it may sound strange but go to CONTROL PANEL | SYSTEM | DEVICE MANAGER and delete every single system device (there is a lot of them)...Then restart the computer (you'll have to install the drivers again)...This method usually works for me when I have an IRQ conflict or computer is misbehaving (sometimes Windows needs to be kicked and badly beaten before it will listen to you)

  • bjustin13

    4 Posts

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    0

    Posted June 7th, 2001 18:00

    I have figured it out, I think. I've isolated the problem to the Intel 810X Video Drivers. When I install those the problems start happening. Can I report this to Dell and get it fixed or is it something I have to deal with since the Diagnostics don't catch it? Has anybody else had a problem with the Intel 810x Video Adapter (Integrated)? Thanks for the ideas.

  • lightcrew

    50 Posts

    220

    0

    Posted June 7th, 2001 19:00

    My computer has EXACT the same problems. I posted a message about it last week. It didn't really help.

    My system is up-to-date on all levels ( BIOS, drivers, Windows, Office, the whole 9 yards) and still it crashes at random moments.

    One hint made my computer crash less, but didn't make the problem disappear for good. That is erasing all info about the SoundBlaster-card in the autoexec.bat file. Maybe it helps for you too.

    Goodluck !

    William

    ------------------------------------------
    DELL Dimension L733r
    64 MB RAM
    20 GB HD
    8x4x32x LG CDRW
    56k Voice/Fax Modem
    Motorola SB4100 Cable Modem (USB)
    Iomega 100MB ZIP
    OS : W98SE