dMw Armitage,

The system information is correct in showing you what you currently have installed, but the technician is not telling you the other part of that same document the deals with customer escalations. Have the technician look up escalation in that document. It is a Note under the matrix.

Thanks Chris, I phoned them back and they are going to ship me a disk.:smileyvery-happy:

Hey Chris, is there anywhere on the Dell site that gives a step by step on installing the 64 bit Vista if you now have the 32 bit as I have the disk coming.  I have did installs in the past but also realize that my xps720 h2c may require some special chip drivers to be installed right after the install.  I remember one xps I had if you didn't install software/drivers in a certain order your chance of everything working correctly was slim.

Yes the kb's that were needed prior to sp1 have been rolled up into sp1 so you should not have to remove the extra 2 gigs.

Yes look for the ? or X in device manager. Like I mentioned I only needed to install the video and sound drivers. All others were in the OS and installed during the install.

Not sure about the bluetooth. you might want to make sure you have any necessary drivers and perhaps a PS2 keyboard and mouse handy. I used my wireless kb and mouse with no issues during the install. So I would at least try it first as see how it goes.  My guess is since they work now and you can use them during the post process before the OS loads that they should work ok.

X64 must be done as a clean install.So make sure you back up all your data. You will have to reinstall your programs.  You will not need anything during the install if you do not have a Raid setup. IT is just boot, format, install.

If your disk has SP1 then you do not have to remove any ram over 2 gigs. Once you do get the OS installed do not do any updates untill you check your device manager for missing drivers. Most likely you will need to install the video and sound drivers. Then go ahead and start getting your windows updates. 

Thanks for the quick reply.  I'm guessing since Dell is sending it out now that it will come with SP1 already on it.  If not, I'll pull the extra 2 gigs out.  Used to have to run some special program before putting the extra 2 back but I'm guessing if I update to SP1 I can just go ahead and put the 2 gig back.  Am I right?  Also you said to check the device drivers to see what needs install.  Just go to device manager and check for the yellow signs and hope for the best.  I also I'm guessing have to unplug every usb items first.  Do you know if my bluetooth keyboard/mouse will work at first?  Sorry for all the extra questions.

Hello, I just wanted to ask a few questions, I got a copy of 64-bit also, not from dell but from the store.

 

I own an XPS 600, I have checked everything, it seems to be able to handle 64-bit, anyhow anybody knows how I could install it, everytime I run it, it really messes up.

 

I currently have Windows Vista Home Pre..

 

 

 

Thanks

Are you doing a clean install?

 IF you are haveing issues you should really post in the Vista board for more help.