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Rawblank

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10 years ago

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Rawblank

3 Posts

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April 14th, 2017 14:00

Alienware refuses to help me out

So I received an Alienware laptop from a friend and we got into a giant argument and I'm trying to transfer the laptop warranty under my name and it's not working. I think he might of put the warranty under a different name to spite me. I was wondering if anyone has been able to transfer the warranty of a device without the pervious owner details? Alienware has refused to help me out in any way because of privacy reasons and that I should come back with the name however I can't get the name because my "friend" refuses to talk or help me

  • Carbon Based Lifeform

    2 Intern

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    Posted April 15th, 2017 02:00

    but can't you understand why Dell refuses to help you? i meen you don't know the name of the previous owner. the laptop could be stolen for example. just switch the roles. would you do that if you were Dell employe?

  • Rawblank

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    Posted April 15th, 2017 02:00

    Yes I do understand where they are coming from but that's not the case I have both the laptop and the box that it comes with 

  • Carbon Based Lifeform

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    Posted April 15th, 2017 03:00

    i got nothing.

  • 007007007

    1 Rookie

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    Posted April 16th, 2017 18:00

    Since privacy laws are very strict in most countries, and you only have a box, you're left with only one option, make peace with your friend. Or hope that you'll never need warranty!