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JohnKarlovich
2 Posts
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6952
June 25th, 2018 10:00
7490 will not power on
We have had yet another Dell Latitude 7490 that will not power on. They replace the DC-in board and the motherboard for each of these failures, but I'm starting to lose faith in Dell. Most of our employees are remote and this is causing a loss of productivity for us. Is it a coincidence that this has happened to 30% of our 7490's or is this a known issue?
Thanks,
John
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JohnKarlovich
2 Posts
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Posted June 25th, 2018 14:00
Nope, none of ours had a dock and they were all powered through the traditional Dell power adapter that comes with the system.
cwbunting
14 Posts
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Posted June 25th, 2018 12:00
Wow, check out the topic on here about the 7390's.... and my reddit thread at https://www.reddit.com/r/Dell/comments/8hncau/latitude_7390_lemon/
LOTS of users are having these issues, I thought it was limited to the 7390, but obviously it affects the 7490 now. Dell needs to stop selling the 7x90 series until they get this under control!
Did you by any chance power these off the TB16 dock? that seems to be the common factor here in many including my case.