UNSOLVED
7420 Can't stop sleep mode
I have a new 7420 with Windows 10 Pro, with all of updates done.
No matter what I do, I cannot stop it from going into sleep mode after about 5 minutes. I have tried all of the Window's settings (both on AC and battery), and even chose "never". No matter what I do, the screen goes off in a few minutes, and it stops printing, playing videos, or whatever else I have processing when I walk away.
I have even had it go into sleep mode when I am sitting in front of the screen, or in the middle of doing something. It is really annoying and I would like to be able to control when it sleeps.
Is there a setting other than the one in Windows that may be overriding the Windows' setting?
Why does it have to be private? I did not want to use private messaging.
I wanted it in here so that others could help as well and if a solution was found, others could also see it. Had someone done that before, I could have just seen the answer and not wasted the last 2 hours.
DELL-Cares
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Posted April 14th, 2021 13:00
Hi,
Let me know if you got my private message now.
-Gautam.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
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Posted April 14th, 2021 13:00
Hi,
Let me know if you've received my private message with the troubleshooting steps.
-Gautam.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoiceDELL-Cares
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Posted April 14th, 2021 15:00
Hi,
Please follow the steps below and check:
Boot the system into BIOS. You can restart the system and start tapping F2 key when Dell logo appears to boot into the BIOS.
Once the system is in BIOS setup, expand "Power Option", go to USB wake support and enable it.
Next, enable "Block Sleep" option in BIOS.
Apply changes and exit from the BIOS.
Now, disable Fast Startup within the operating system:
1. Search for and open “Power options” in the Start Menu.
2. Click “Choose what the power buttons do” on the left side of the window.
3. Click “Change settings that are currently unavailable.”
4. Under “Shutdown settings” make sure “Turn on fast startup” is disabled.-Gautam.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoiceDELL-Cares
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Posted April 15th, 2021 09:00
Hi,
I wanted to know if the steps shared fixed the issue.
-Gautam.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice
DELL-Cares
Moderator
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27843 Posts
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745 Points
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Posted April 14th, 2021 12:00
Hi,
I have replied to you from a private message.
-Gautam.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice