UNSOLVED
NOT HAPPY WITH IT
Tonight I was on the phone with 2 IT techs to figure out why my computer will not stay connected to the Internet. The first guy just disconnected the phone call while I was waiting for what he had me do and he never called me back. The second guy disconnected the phone call because he could not handle a frustrated person because a different IT person (from a Fridays phone call) was capable of fixing my issue for a short period of time (until by computer decided to reboot) and I was hoping he could do the same thing until I could purchase a new computer. I am not going to send my computer out for repair when I already know I need to replace it, but I was hoping to get a temporary fix until next month. Is that so bad to ask for?
You cannot expect to deny solutions and end up happy with the resolution. At minimum, run a full system diagnostic to rule out hardware failure (F12 at powerup). If all the hardware passes, the next step would be a clean install of Windows.
Open the Windows Terminal with administrator privileges. Type ipconfig /release and press enter. Wait until it finishes, and then type ipconfig /renew and press enter. This will renew and update the DHCP lease between the computer and router in case something happens to be invalid. Additionally, run ipconfig /flushdns to clear out the DNS cache. See if your computer stays connected to the internet.
If that doesn't help, try power cycling your router, leaving the power cord unplugged from the wall for at least 30 seconds. Plug the power back in and wait for the router to fully boot back up and verify if your internet connection remains stable. If that doesn't work and you can maintain an internet connection long enough, try updating the wireless adapter drivers to the latest available version. Sometimes that helps resolve connection issues.
If none of the above works and you still experience connection issues, there is a chance that either the WiFi adapter or your router are not playing nice with each other. If possible, try connecting to another access point that you have access to. If your internet connection remains stable with another access point, then it's likely an issue between your WiFi adapter or your router. If this is the case, replacing either one should resolve your problem, but most likely you would want to replace the router first, preferably with another make or model as an exact replacement will most likely fix nothing. WiFi adapters should only be replaced as a last resort, or if you want to upgrade to a better one by replacing it yourself.
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Posted October 14th, 2026 01:38
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