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Shamrock

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Shamrock

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October 7th, 2022 17:00

Laptop dies as soon as it is unplugged

My battery was fine.  Held a charge for hours.  Then one day, it just stopped.  The computer shows it to be 100% charged and in good health.  When I changed the power scheme to Always Plugged In, it dropped to 96% charge and quickly came back to 100%.  The battery is there and is charging, and is recognized by the system.

I have tried deleting the driver for the battery, reinstalling BIOS, changing the power settings, unplugging and removing the battery, holding down the power button, reinstalling the battery . . . nothing has helped.  It still dies the second it is removed.

If it had shown any sign of deterioration, I would just get a new battery.  But it went from holding a charge for hours to nothing at all, and the system says it is in good shape.  I strongly suspect a new battery will not help, but I don't know what else to try.

Any ideas?  I would really love to be able to use the laptop without the charge cord again.

  • AdrianG001

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    Posted October 7th, 2022 22:00

    The batteries are faulty. The laptop detects full charge by the voltage across the battery. It stands to reason that if you remove the power supply and the voltage drops below a nominal supply voltage then batteries are faulty.

  • ejn63

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    Posted October 8th, 2022 03:00

    Run a battery report.  From a command prompt with admin privilege, type

    powercfg /batteryreport

    What are the current and design capacities of the battery?

     

  • Shamrock

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    Posted October 8th, 2022 11:00

    Done.  Thank you for the help.  

    Design Capacity: 41,440 mWh

    Full Charge Capacity:  32,960 mWh

     

    I left the battery out all night and put it back in today.  When I did that, the power light at the corner came on, but the laptop would not actually power up.  If I pressed the button, the light would go on and off, but the laptop would not turn on.

  • Shamrock

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    Posted October 10th, 2022 14:00

    Does that look like a healthy battery?

  • Shamrock

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    Posted October 17th, 2022 14:00

    Is there any way to figure out if it is the motherboard without replacing the battery or the adapter?  A replacement battery is around $25, which isn't bad, but if it doesn't work, I'm just out that money.  An adapter is $15-$20.  And if it is the motherboard, I'm not comfortable digging around in the computer's innards to take care of it.  I'm decent with software, and usually pretty good on diagnostics, but a laptop's insides are more complicated than I want to risk on a computer I need to be using every day.

    But it gets very annoying to lose everything because the adapter cord comes unplugged from the computer due to a little shift on the desk nearby.  And I'd love to be able to move around with my laptop again.

    Does anyone have any ideas?  Is there a trustworthy diagnostic tool for a motherboard, or is a process of elimination kind of thing (if a new battery and a new adapter don't work, then it must be the motherboard)?

  • Shamrock

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    Posted November 6th, 2022 12:00

    I suppose I will have to take it to our local repair guy when I get a chance to.  It might be a while, but I will try to post with what he says about it, since I'm not getting any answers here but lots of people have looked at this topic.  Maybe it will help someone else.  

  • ejn63

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    Posted November 6th, 2022 13:00

    Even a local shop is not going to be able to definitively pinpoint the cause without replacing the battery, which in turn is about half the value of the system at this point.  And most shops that are reputable will charge a diagnosis fee, which will probably exceed the value of the system at this point.

     

  • Shamrock

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    Posted February 9th, 2023 19:00

    So I bought a replacement battery off Amazon for less than $20.  I didn't think it would help, but I tried.

    A new battery did not fix the problem.  It behaves exactly the same with the new battery.  So, no, not a faulty battery.

    Basically just letting others know that this problem doesn't always mean a bad battery.  I don't know what the problem is, but it isn't the battery.  I wish I could find more answers on what this could be, but whatever it is, it probably is beyond my ability to fix without risking doing damage to a laptop I actually do need.  

    Haven't had a chance to take it to our local repair guy, who is awesome and did a deep interior clean of my other laptop when it stopped working because of dust and such inside the system without charging me for anything.  Just asked for a good review (without mentioning the free service he gave).  And he's been there for years, so eventually I'll get around to taking this system in to be looked at, though I suspect that whatever is wrong with it would mean a repair so expensive I might as well buy a new laptop.

    So that's where things stand.  Laptop still doesn't work without being plugged in.  A new battery did not help.  Feel it is likely a hardware issue inside that I am not qualified to fix, but I can't be sure.

  • Busanga

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    Posted March 2nd, 2024 21:42

    @Shamrock​  Did you find out what the issue was, am having exactly same issue. and a new battery costs over 100GBP

  • Mrhibye

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    Posted March 17th, 2024 11:10

    I'm having the same issue. My laptop would shut off when I unplugged, or even plugged in, the charger. Now my laptop won't start at all... Only had this thing for about 3 years and definitely won't be going with Dell again after this..