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@A_000000wrote:

The first time I contacted Dell about this issue I used the online chat and spoke to someone in the sales team. They then told me they couldn't help and told me to contact the upgrades team. The person who I emailed in the upgrades team told me he couldn't help and that I had to speak to the sales team. I then went back to the online chat and explained the annoying goose-chase that i'd been on and they promised that they would get someone from sales to email me back with a price and the life expectancy of a replacement battery.

It has now been over 6 weeks since that email so i'm not holding out much hope. Perhaps this will also fall on deaf ears too? To say that I am disappointed is a gross understatement. I'm finding it hard to understand how Dell would hope to deliver on their legal entitlement to replace parts under warranty should I happen to need it in the future.

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What's the Dell part number?

Have you tried searching for it on your own?

.

This system is a current model that was released in mid-November 2017 - the oldest of these would be less than six months old, and all under warranty.  Dell will no doubt have batteries for sale closer to the time when the warranties begin to expire -- that is in late 2018. Until then, no one would need to purchase a battery -- the original would be replaced under warranty if it fails.

Dell Inspiron 17 7000 series

Part Number: F7HVR 062VNH G4YJM T2T3J

7537 7737 58W 3.95Ah Battery Y1FGD Type F7HVR

https://www.amazon.com/Batterymarket-F7HVR-Replacement-Battery-Inspiron/dp/B01M6VXBLJ

Yep, I tried this by searching for the PPID and the serial number given on Dell's 'Power Management Lite' software. No luck; but thanks for the suggestion.

Perhaps I should have given a bit more back-story:

I originally contacted them to get the information (price and life expectancy) in order to inform my decision as to whether I would purchase an extended warranty based on my expected usage of the product. Presumably they want my money; but obviously not badly enough to email me back?

Bear in mind that an extended warranty won't cover the battery - there are some business-class systems (Latitude, Precision) that have separate battery warranty extension options -- but I don't think this has ever been available on Inspiron systems.

The normal lifespan of a lithium battery is 18-24 months -- that said, it can be significantly less if the system is run all or most of the time on AC power.

I also wasted 6 months of my life chasing Dell on this issue [email, chat, phone] as well as searching around for myself.  They dishonestly induced me to buy this computer by falsely telling me that the part number would be in the delivery documentation and that I could use that to buy one from them.

Dell then started to fob me off with rubbish, they failed to return calls despite promising to do so and they cut me off whenever they could not think of anything else to do. 

It seems such a shame to undermine a good piece of kit by refusing to provide support for it.  A replacement battery is, after all, the one spare part that every user can expect to need at some stage.

Mine is a Dell Inspiron 7779 [which just means, I think, that I have both an M.2 SSD & an HDD whereas you have an HDD].  My battery type is 33YDH and I have been unable to find any reliable-seeming supplier of a new Dell original battery or of a copycat battery. 

I did find one seemingly-decent online seller of used Dell batteries of this type.  Parts People - their webpage for our type of battery is at https://www.parts-people.com/index.php?gt=b1&action=item&utm_expid=6199460-42.PfIvl9ZBQWadmaGDa3fYEQ.1&id=27473  but "Used - Very good" without a copy of the Windows PowerCfg -BatteryReport is meaningless.  The company itself seems to be real and I first found their webpage for our battery in early 2017 so they are not fly-by-nights.

Amazon Marketplace often has a few sellers of copycat batteries for very low prices but there is no telling what the quality will be like.

AliExpress also lists them - https://www.aliexpress.com/w/wholesale-dell-inspiron-17-7779-battery-33ydh.html?spm=2114.search0104.0.0.3c731494Cqu0ov&initiative_id=SB_20181003211609&site=glo&groupsort=1&SortType=price_asc&g=y&SearchText=dell+inspiron+17+7779+battery+33ydh

I bought a Dell Power Companion (18,000 mAh) PW7015L and unless I am actually on the move I have it connected so I am wearing that out instead of my internal battery.  As a result, since buying my Dell Inspiron 7779 in Dec 2016 the battery has only degraded to 75% of its original design capacity.  The tech specs are somewhere in the Dell website and there is a review at http://www.pcworld.com/article/3099765/laptop-accessories/dell-power-companion-review-charge-your-laptop-on-the-go.html

I am not sure what I will do as my battery degrades.  If I have to buy from a seller whose reliability is unknown then I might as well give AliExpress a try [I have previously bought a few small things from them and they seem OK].  AliExpress is a bit like Amazon & the Amazon Marketplace, they are just marketing & transactional intermediaries.

It only takes a minute to remove the back cover so you can check the part number of your battery for yourself.  That's what I did. I urge you to do the same [and to check your original purchase paperwork] because the reference codes posted by speedstep above are not ones I have found during my searches but are for a battery with a different voltage [according to Dell yours, like mine, is a 15.2V battery].

I found references to the battery in my purchase papers as 451-BBVL [which I think might be an intenal Dell reference number] and as J9NH2 [which I think might be an original manufacturer's reference].  33YDH seems to be the most commonly used reference for it.

All the best,Denis

[TenForums - Try3]

ejn63, You have not read my post correctly.  Denis

ejn63,  I'm sorry but your information is false and you should delete it.  I have this type of battery and I bought my computer in December 2016.  Dell have been supplying computers with this battery since no later than June 2016.  Denis

The Inspiron 7773 was released in late Fall, 2017.  There's no way you have one from December, 2016.