UNSOLVED
Closed
G
govind2rathore
1 Rookie
•
5 Posts
1
699
May 24th, 2023 02:00
Inspiron 15 3520, broken hinge
I am facing issue to use my laptop as it's hinge got broke automatically. It got stuck and now my laptop became useless. My laptop is only 5 months old. The hinges automatically started troubling. When I contacted support services they were like it's not covered under warranty. Worst build quality and worst customer support. Too much disappointed
291
0
Posted May 27th, 2023 04:00
I bought my Dell Inspiron 3520 few months ago. It's hinges got stuck automatically and now I am unable use my laptop. When I contacted customer support they were like it's not covered under warranty. I am too much disappointed with their service. They offer worst product. It got the issue automatically and it's company defect.
283
0
Posted May 27th, 2023 04:00
Its still under warranty, I contacted the customer support but they provided no replacement of parts instead they were asking for paid service. It has no accidental damage hinge got stuck automatically. I am really disappointed with Dell's service.
282
0
Posted May 27th, 2023 05:00
Click here for the Dell policy on hinges and it clearly mentions the procedure for warranty units.
(edited)
I am not a Dell employee...I am forum volunteer
Serious work on an E5430 and constantly building and working on an i5-6500 Desktop
270
0
Posted May 27th, 2023 12:00
Dell policy says if it is not caused by customer they will replace it. My hing got troubled by its own but now Dell technical support is asking for 3500 rupees to repair it.
165
0
Posted June 12th, 2023 09:00
I just sent you a Private Message on this requesting more info, please reply when you have time.
Brad L (retired)152
0
Posted June 12th, 2023 19:00
Ok
Jesse L (retired)
10 Wizard
•
17898 Posts
•
69016 Points
319
0
Posted May 24th, 2023 06:00
govind2rathore
You can click here for the Dell Hinge Policy.
(edited)
Jesse L (retired)