If the system is within 30 days of shipment and was purchased direct from Dell, call customer service and request an RMA number to return the system for a refund.

If it's out of the 30 day return period, you will need to arrange the mainboard replacement the technician has mentioned is needed.

Thanks for the answer. That is the next chapter. I already asked for the refund.

Dear all:

I am trying to understand what is the procedure to get refunded. I bought the computer through Dell's website. Customer care requires an application from tech support, I have already communicated to both departments my decision to claim my money back, since Dell was unable to repair or bring a new computer that works properly.

Is there any written procedure to do so? This laptop is for an enterprise and I cannot wait 1 more month to get a new unit. I already have been wasting a lot of time with the one that was supplied and is not working.

Thanks in advance to anybody who can help with that

Best!

Yes. I already did that. Customer care says that this must be triggered by tech support, and I have asked tech support for the refund several times. Clock is ticking and unfortunately I do not get any solution from Dell.

Call your local Dell customer service number.  Details and specifics here:

https://www.dell.com/learn/us/en/uscorp1/terms-conditions/art-us-return-policy#:~:text=30%2DDay%20Return%20Period%20for,invoice%20for%20a%20refund%20or

Finally I got an e-mail and the refund process just started after several mails and daily calls. Hopefully it sorts out and I forget about this soon. A waste of time and energy.

We are having the exact same issues.  The parts are on backorder and they told us the ssd and the motherboard needed to be replaced.  Also had issues of the touchpad sticking but they didn't mention anything about that.  I really regret buying this laptop.