My Dell G5 5587 (Windows 10) is constantly freezing up, and will only unfreeze once I unplug the AC adapter and plug it back in. Why is this happening?
Try running system diagnostics to rule out a hardware problem. Restart the system and at the Dell splash screen start tapping F12. Run full diagnostics watching for a hardware problem.
Amr Soft - 1 Coppper - did you ever resolve your issue? I have the same set of symptoms. Had Dell's tech support work on it three times - no success. Now awaiting tech support's review of files. I'm not optimistic. My problems began shortly after I upgraded to the most current BiOS in August 2019...prior to that I was OK. There seems to be LOTS of adverse chatter about the current BiOS overheating, etc. But I don't know whether those complaints are germane to my set of issues. Still...I don't believe in coincidences.
I do know that re-installing the current BiOS seems to eliminate the issue, but only for a short period of time (an unpredictable period of time lasting anywhere from 10 minutes to 4 hours, depending apparently on how I hold my tongue in my mouth). Joking aside, this problem is fatal if not corrected. I don't like having a G5 paperweight on my desk.
Seems the vast majority of the issues are with the G5 series - with Intel i7 chip and SSD - I don't see complaints about the XPS or Inspiron laptops. Wonder if its a G5 machine issue, an Intel i7 issue, a G5 BiOS issue, or some combination of the above? In any event the issue is shared broadly enough for me to conclude it is a Dell G5-wide issue. So I'm displeased Dell isn't (a) acknowledging the problem and then either (b) launching the proper fix or at least (c) letting us users know the cavalry is coming.
Sometimes, confession is good for both one's soul and also one's reputation.
JOcean
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Posted January 23rd, 2019 18:00
Try running system diagnostics to rule out a hardware problem. Restart the system and at the Dell splash screen start tapping F12. Run full diagnostics watching for a hardware problem.
Also
https://www.dell.com/support/article/us/en/19/sln129591/system-locks-up-freezes-or-an-error-occurs?lang=en
I am not a Dell employee...I am forum volunteer
Serious work on an E5430 and constantly building and working on an i5-6500 Desktop