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Go to SolutionDell advanced resolution team deny to provide onsite service
I own a dell G5 5590 laptop and I'm facing issues since I purchased this laptop, I own a premium plus warranty. The system started to shut down frequently without any warning and BSOD. Now they deny to provide onsite service and I'm fed up. I advise everyone never to purchase a dell laptop as their service is a nightmare.
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Posted May 12th, 2023 21:00
Cannot use warranty because "beyond economical repair"? I'd like to see where this is mentioned in their TOS. Their reply is scummy if you paid for extra warrenty.
Doesn't look as though they tried to diagnose the issue, or perhaps they would like to avoid a motherboard replacement.248
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Posted May 12th, 2023 22:00
Dell's after-sale service is really pathetic and their escalation team is exploiting their customers, I would never purchase a Dell system and don't recommend it to anyone
Jesse L (retired)
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Posted January 31st, 2023 04:00
jobin481g,
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Jesse L (retired)