In order for our forum users can assist you please include the system model and the OS installed. Also, provide the troubleshooting steps you have done to try and remedy the issue.
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.
I have a black screen. The device manager finds the display on my PC but Windows11 tell me that "Display 1 isn't active." Therefore I have a second display running while my PC display is black. Yes, I have tried all the suggestions found in Windows and on the internet with updating and removing and rolling back and shutting down and rebooting and command prompts with "cleanup." I do not have a graphics card installed. I have not changed anything on the PC or downloaded any new programs that might conflict with the display and it worked find until one day it did not. You might think that it is a burnt out display, but the Dell logo shows as the PC is booting up. Any last suggestions before I throw my PC out the window?
XPS 13 9300
Details about your Support services
Your service plan expired on Jun 24, 2024
<Private data removed from public view. DELL-Admin>
Jesse L (retired)
10 Wizard
•
17898 Posts
•
69016 Points
1
0
Posted June 12th, 2024 08:49
In order for our forum users can assist you please include the system model and the OS installed. Also, provide the troubleshooting steps you have done to try and remedy the issue.
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.
Jesse L (retired)