Battery life in matrix controllers has reached 10% [ID: 3.18]. Therefore, I received an alert - that's ok. However, this alert comes every hour from every array which is very annoying. I have already changed the server email notification frequency settings for 1 day - it has changed nothing. I don't see the option to approve this alert to stop coming.
Please verify that the alert is coming from SANHQ and NOT the Group with the affected controllers. H/W failure messages come from the Group as well as SANHQ.
In SANHQ under Alerts you can look for ID 3.18 and disable it. Though make sure you re-enable it when the batteries are replaced. 3.18 is a general health alert. So if something else comes up later you won't get that alert. Creating a temporary rule on your mail client could be another option.
If the batteries get to 0% then failover won't work and on power up if they are both at 0% the array won't boot up completely.
Yes, I know that I can turn off alerts with ID 3.18 completely, but I think that they also apply to other notifications, not just about the battery. Also, I'm afraid I might forget to turn it on later. I am aware of what will happen when the batteries are completely empty. Unfortunately, the Polish branch of Dell does not have these batteries
Fortunately I found these batteries from another supplier. I Replaced. Now the matrix no longer shows errors. Of course, I have not forgotten to re-enable notifications (3.18).
dwilliam62
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Posted March 17th, 2020 10:00
Hello,
Please verify that the alert is coming from SANHQ and NOT the Group with the affected controllers. H/W failure messages come from the Group as well as SANHQ.
In SANHQ under Alerts you can look for ID 3.18 and disable it. Though make sure you re-enable it when the batteries are replaced. 3.18 is a general health alert. So if something else comes up later you won't get that alert. Creating a temporary rule on your mail client could be another option.
If the batteries get to 0% then failover won't work and on power up if they are both at 0% the array won't boot up completely.
Regards,
Don