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Go to SolutionCan't install/upgrade to SAN HQ v2.5 - Unexpected error -
I get this error after I tried upgrading and doing a fresh install of SAN HQ v2.5 on my SAN HQ server; but have no problem installing SAN HQ v2.2 The install seems to work fine, and when I try to open the SAN HQ client I receive the above error.
I just built a new server and installed the new SAN HQ Server v2.5, and right when it finishes installing, I get the same above error.
Running Server 2008 R2.
Any help will be greatly appreciated.
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Posted December 26th, 2012 03:00
No, I only have NET 4.0 installed. I first tried the upgrade on my original SAN HQ server, and received the error above. I then tried to unintall and reinstall; installing 2.5 on a fresh copy, received the same error.
So just for fun, I built a new server today from scratch; Server 2008 R2. Imediatly after adding it to the domain, I installed SAN HQ 2.5, the install went through, and when it tried to automactilly open SAN HQ client, I got the same error, which really supprised me.
1189
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Posted December 26th, 2012 18:00
I am running Java 7 update 9
1189
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Posted December 26th, 2012 19:00
I tried Java 6 Update 31, 36, 37; still no luck, getting the exact same error as above.
I appreciate all the tips everybody, keep them coming and lets see if we can solve this one together. I am out here in Afghanistan right now, so I have all the time in the world to try to fix this issue.
Thanks again for the help.
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Posted December 26th, 2012 19:00
Yes, EQLXPerf service is running as a local service. The newer server was added to the domain first before SAN HQ 2.5 was installed.
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Posted January 1st, 2013 00:00
I tried to run the EQLPERF as a domain user that has access, still no luck.
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Posted January 3rd, 2013 04:00
Don,
I removed everything that even mentioned SAN HQ in the registry; and folders; reinstalled, still got the same problem.
Now my question is, what program installs the path C:\Cygwin\buildarea , as my old server I tried to upgrade and the new server that I did a fresh install did not have the Cygwin path that the error refers to?
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Posted January 3rd, 2013 11:00
I ran into this exact same issue. Ended up renaming the 'Equallogic' folder (or you can delete) under program files and also the Registry folder. After this I attempted a re-install and was able to get past the prompt. If you have a case open with EQL I might be able to dig up a case# to reference for you.
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Posted January 25th, 2013 10:00
From what I heard last Dec. SanHQ is not fully qualified with .NET 4.5.
You'll have to uninstall again and also from the registry as you did before and then install .NET 4.0.
Thanks,
CAman
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Posted January 25th, 2013 19:00
I only have NET 4.0 installed.
napalmer7
9 Posts
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Posted January 3rd, 2013 13:00
Crowlaw, can you verify if your systems are configured for FIPS compliancy? The easiest way to check this is to look at this registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\FipsAlgorithmPolicy\Enabled
If this entry is set to 1 then I would recommend you try temporarily changing it to 0 to see if that lets you launch the SANHQ Client.