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NotGreatButGrrrrr
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December 3rd, 2016 11:00
Where's my PC? What is a "compliance" issue??
I recently ordered my seventh (or eighth?) Dell PC. All previous orders over the years have gone rather smoothly. This most recent one has not. Dell “support” (phone and chat) has been both frustrating and confusing. Thus, I turn to this Forum for any possible help/information.
I ordered a rather run-of-the-mill Inspiron 3656. To this order I added a 22” monitor. The delivery date was said to be Dec. 1- 5. One week later and it appears my order has yet to be processed.
In Dell Chat I was told it is “compliance” issue: it is “trade compliance.” I was told it is a “trade compliance of internal.” Pressing further, I was informed “It S (sic) internal hold due to some verification issues.”
I have no idea what any of that means. As I always have, I live in the US. Is there some “compliance” issue with the Inspiron 3656? Has Dell developed a “compliance” issue with some country/company? Certainly neither my shipping address nor my credit card are out of “compliance!”
Any insight members of this Forum can offer is appreciated!
Robert P (retired)
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9396 Posts
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Posted December 6th, 2016 03:00
Hi NotGreatButGrrrr,
Thanks for posting.
Apologies for the delay. Compliance issues can be caused by different things. Each order has a box that must be checked prior to submitting that asks the customer wether or not the computer will be exported outside the USA. If that box is overlooked, the order may try to process, but once it hits the compliance checking process, it will flag the order as non-compliant. Once the complaince check and the verification process has completed, the order will process normally. Unfortunately this process will delay the Estimated Ship Date.
If you would like me to check your order's status, please contact me privately. Thanks.
Robert P (retired)