Hello,

I have a problem with transferring ownership of a XPS I bought from a natural person. That person bought the computer online from German Dell store. When I open  up the ownership transfer form it requires me to put in the "Company Name" of previous owner. But as I said the first and original owner was a natural person that bought the computer directly from the Dell online store (I got a copy of original receipt in front of me).

I tried filling the form with all details (and simply typing "natural person" in the company name field), but the transfer was denied due to details not matching their records.

What am I supposed to do?