UNSOLVED
Dell Support is useless
Spent an hour with three technicians in India on support this morning. Should have just pounded my head against the wall. When I called last night, the Dell computers were down so I had to call back this morning. They must hire people that can just read a script and make no decisions for themselves. I have bought over 20 Dell computers and I do not know why I continue to do this.
tripleh3lix
5 Posts
236
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Posted February 24th, 2013 17:00
I do believe they read off of a script. I have a friend who worked for a call center and that's what they do. Dell is no exception.. I've called them at least 40 times over the last 8 months because of countless problems.. I don't know why but I am still with Dell and still buy products from them. They have treated me good.. in the end at least.
shesagordie
12 Elder
•
46017 Posts
236
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Posted February 23rd, 2013 11:00
I am moving this thread to the Customer Care Forum.
Bev.