I stumbled into the forums because my order is being delayed as well. I ordered a desktop PC on march 21st and now the delivery date is april 25th. I remember ordering this build BECAUSE it said available to ship or something like that. Happy to finally being able to get an upgrade, I bought a really nice screen to go with the build. I have now received the screen but no computer to go with it.

This is basically false advertisement and against the law. I expect compensation if I have to wait another month.

I really hope dell doesn't delay the orders even longer, I was really looking forward to it arriving I even paid for the express delivery

Me too. Order a m15 r7. 10 days in confirmation.  Then find out that they do not have 1TB hard drive. They modify it into 2 512 G. Do not know if it will delay again. will call next week if it does not move to production.

A Ridiculous update: two days after they modify my order, I find my original configuration is listed as “ready to ship” on the website. Don’t know what is going on here.

Hi,

Thank you for writing to us here about the order. I get how upsetting it can be for anyone to be in a situation like this.

I'll have this checked & help you with the details.

Request you to share the order number & registered name used on the order for verification reasons via PM.

Do let us know if you want to continue with the order booked or want to go with the same configuration ordered.

-Anita

Hi,

Thank you for writing to us here about the order. I get how upsetting it can be for anyone to be in a situation like this.

I'll have this checked & help you with the details.

Request you to share the order number & registered name used on the order for verification reasons via PM.

-Anita

Hi,

I've not heard from you on the reported issue. Do share the order number along with the registered name used via PM.

I'll check & see what best can be done.

-Anita

Update on my part, the website is saying that my computer is scheduled to ship tomorrow, but upon calling I'm told there's still an item that is back order. It's impossible to reach anyone who can actually help. I will be filing a complain.

My update: after the cancellation, the production is finished on time at April 25. It is shipped. Their scheduled delivery date is today (May 4th). But my local carrier’s website still stays at electronic label stage. Call them. They say that it takes 7 to 10 business days to arrive local hub. And they have no idea where the package is now. This is weird. As far as I know, Dell does not run the shipping logistics themselves. So they must be using some third-party logistic provider. Given their size, the service provider must be a large corporation. I cannot imagine that they have no track of the package all the way from Asia to United States to Canada. I waited one more week to see what to do next.

Don't know your location, but I'm in Canada and my orders was shipped April 6th. Today May 4th and it still didn't reach a local hub. Prepare for a long wait