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zippityann

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17 years ago

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zippityann

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July 28th, 2009 06:00

CISCO IVR -- Virtualize ECC -- how do I maintain the IVR entries

We are currently migrating from ECC 6.0 to ECC 6.1. After that is completed, I want to virtualize my ECC environment. The only stumbling block I see is that my IVR entries which encompass my ECC Servers. I will no longer have HBAS/WWN for the IVR entry. Can anyone give me a hand with this?
THANKS
  • dynamox

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    Posted August 1st, 2009 18:00

  • zippityann

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    Posted August 2nd, 2009 19:00

    Yes -- have looked into NPIV but we do not have HBAs with the required code level and our VMWare environment has not done virtual HBAs to this point. I guess this delay our ECC virtualization but we can work towards it. I wanted another opinion since EMC wanted me to bring in professional services to get my answer.
  • zippityann

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    Posted August 2nd, 2009 20:00

    I opened a case but since it wasn't "break/fix", the suggestion was to request support from professional services from my local office. Professional services = $$$
  • dynamox

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    Posted August 2nd, 2009 20:00

    i hope they would not charge you just to offer some suggestions ?
  • dynamox

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    Posted August 3rd, 2009 04:00

    for questions like that i typically get my TC involved, if he does not know he finds somebody who knows the answer.