Please check the content of

/usr/local/avamar/etc/ldap.properties

If you are using Active Directory Authentication module, make sure below line is commented out

#user-login-module=avamar

Regards

Amol Powar

Hi Amol,

Hi, Oscar:

The avamar code requires the lines to be not commented out even if not configured or used such as "ldap.url.example"

Please not commented out the items such like below:

ldap.url.example=ldap://domaincontrollerhost.example.com:389
ldap.qualified-name.example=example.com
ldap.identifier.server-name-short.default=example
browser-restrict=false
# required for aam. no of results to fetch per ldap search
ldap.search.results.per.page=1000

ldap.properties was saved and dtlt was restarted. Hope that could resolve your problem.

Regards,

Charles

Oscar,

Have you changed the default MCUser password? If you have please check in /root/.avamardata/var/mc/cli_data/prefs/mcclimcs.xml is the MCUser password set correctly in that xml file? If not please change it and restart DT/LT.

Regards

Adam

Hi Adam,

Yes we have changed the default MCUser password and I can confirm the password inside mcclimcs.xml is properly set. It is the same one we are using for MCUser.

Regards,

Oscar

Hi Charles,

leaving the file "ldap.properties" as is and just including the "user-login-module=avamar" line, was the first option. We commented out the other lines after.

Right now the ldap.properties is like you are suggesting and the services are restarted. Message is the same:

Your Avamar Desktop/Laptop session has expired.

To start a new session, close your web browser and launch a request from the system tray or Dock icon.

root@a2801:/usr/local/avamar/etc/#: more ldap.properties

user-login-module=avamar
ldap.url.example.com=ldap://domaincontrollerhost.example.com:389
ldap.qualified-name-default=example.com
# required for aam. no of results to fetch per ldap search
ldap.search.results.per.page=1000

We have tested out using WinXP, Vista and Win7 plus IE8 and Mozilla. Internal and external subnets...

Regards,

Oscar

Hi,

after many days looking for a solution, our EMC engenieer has discovered the problem.

The thing is that the DTLT service included with Avamar 5 SP3 can´t run if the client operating system is not in English.

This bug is related with a file called dtlt.war and we are waiting for a final solution.

Regards,

Oscar

Hi Oscar,

please keep the thread updated with EMC support solution.

I'm going to install a new Avamar for DTLT pourpose only, but customer has different OS languages.

So for me it's important to know at installation time, before installing Avamar software, if bug is fix or not.

Thank you

Bye

A.

Hi,

the problem is SOLVED.

If you have this problem: "Avamar 5 SP3 - DTLT: dtlt_expired.htm, message when client's operating system is not in English language"

Try this patch

ftp://avamar_ftp:anonymous@ftp.avamar.com/software/hotfixes/22348

Regards,

Oscar

Do you, Oscar or someone else know the filename of the patch? The link you gave us is just the directory. The FTP-server doesn't allow browsing.