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July 24th, 2020 13:00

Aurora R11, won't boot with RAM in slots 1 and 2?

I have an R11. Long story short motherboard died shortly after arrival.

A tech replaced it and it works except for one issue. The new motherboard will only boot with one stick of ram, either one works by itself. Otherwise I get POST for faulty RAM. Both sticks are the proper speed and worked correctly together before the initial mobo failure.

The tech did some basic troubleshooting and I'm using the correct slots, 1 and 2 (1 and 2 as in the manual, not as in appearance, they would appear to be 2 and 4).

They are two different speeds (2666 and 2933) but are both new Hyperx DDR4 and as mentioned were working together in the last motherboard. Both speeds are supported as per the manual. They worked properly in 1 and 2 last time.

The manual is short on info about the slots 3 and 4 other than that they are XMP slots. Currently I have the RAM in slots 1 and 3. Is there any reason not to do this? Would 3 and 4 be a better configuration? Will they still run in dual channel mode with any of these configurations?

  • r72019

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    Posted July 25th, 2020 08:00

    Since you have mismatched ram with different xmp profiles, you need to disable xmp in bios, f2 on startup.   Then place one ram stick in a black tab slot, and the other one stick in a white tab, doesn't matter which ones as long as they are installed in different color tabs.  While you have it unplugged remove the cr2032 coin cell battery and discharge flea power.  Then put it back together.

  • E____

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    Posted July 24th, 2020 14:00

    @Tesla1856Thanks, for the response I was typing up my solution as you responded.

    SOLVED:

    Ended up figuring this out myself.

    I tested in slots 3,4 and all other combinations of slots and it didn't work.

    Then I booted with one stick and got the 'amount of memory has changed' prompt to which I hit okay. I suspected that okay needed to be hit on this screen in order to again change the amount of RAM or it would be reported as an error.

    I shut down and installed the second stick in slot 2 and it powered up and worked! The tech they had sent me was a contractor who deals with a variety of machines so I don't think he fully understood this system (understandably). I am pretty certain that the technician ended up either booting into bios or powering down instead of hitting 'okay' before installing the second stick. The original two stick configuration probably failed because the motherboard was expecting only a single stick.

    So solution:
    -Boot up with only one stick installed in slot 1 (the first white slot).
    -It will take longer to boot after changing memory.
    -Press okay on the 'memory has changed screen'
    -Allow it to boot to windows, you don't need to sign in and can power off using the button on the bottom right of the screen.
    -Power down (make sure to de-flea or at least tap the PSU with your hands) and add the stick to slot 2 or other slots if you have more RAM.
    -Boot, wait, and press okay again on the 'memory has changed screen'. If you get error lights again you may need to start again from the beginning.

  • Tesla1856

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    Posted July 24th, 2020 14:00

    Some Aurora manuals have been incorrect on ram slots over the years (personally, I know the R6 and R7 PDFs were back then).

    Anyway, it's simple.

    Obviously, ALL INSTALLED DIMMs must be 100% compatible with the motherboard (no exceptions to this rule).

    There are TWO MEMORY-BANKS in all these Intel-based Auroras (R5 to whatever).

    Each MEMORY-BANK is comprised of 2 DIMM-slots. They both have the same color for their hold-down-clips (ie, White).

    A pair of EXACTLY-MATCHING DIMMs should be placed in each MEMORY-BANK. They should run in Dual-Channel.

    Conceivably, slightly mis-matched DIMMs can be used, but only ONE-DIMM in each MEMORY-BANK. They will not run Dual-Channel. For this and other reasons, it's just not recommended.

    CPUID's CPU-Z is good.
    Passmark's MemTest86 is very helpful.

     

     

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
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  • Tesla1856

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    Posted July 24th, 2020 17:00

    Good work.

    So, the replacement Aurora-R11 motherboard is working properly (best you can tell), and you are satisfied now that your favorite ram is working?

     

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
    - Like many of you, I can appreciate a good game-engine.
    - I answer questions here, but I'm not a Dell employee.
    - Consider giving posts you like a "thumbs-up"
    - Posting models-numbers and software versions speeds trouble-shooting.
    - Click "Mark as Accepted Answer" on any post that answers your question best.

  • E____

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    Posted July 25th, 2020 07:00

    @Tesla1856 
    Well, not exactly.

    I thought I had it figured out but something is definitely wrong, it may be just software but I'm afraid the tech might have been correct in ordering a replacement. This is so incredibly frustrating.

    The RAM will work in 1 and 2 properly after the steps above. As per RAM speed test applications it is running properly and in dual channel mode. However, as soon as I reset I get the error code 4 for bad RAM. I can get both to work again if I reset with one and repeat the steps above again but this has to be done every time I turn the PC on and off.

    I'm going to try a few things and see if I can get it to work. Either way this is pretty concerning, this did not happen with the last board at all. It booted correctly until it failed.

  • E____

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    Posted July 25th, 2020 08:00

    Thank you! That worked and I didn't need to reset the CMOS. It now resets without an error code.

    I am a little confused though, they were in slots 1 and 2. I thought 3 and 4 were xmp?

  • r72019

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    Posted July 25th, 2020 10:00

    Yea the xmp profiles are stored on the RAM sticks.  The oem and retail hyperx have different xmp profiles.  You can load the profiles via BIOs, doesn't matter which slot is used 1 2 3 or 4.  Only matched RAM sets should be run in the same colored tabs.  Matched is a kit purchased as a kit.  The ram sticks need to be identical to run together in the same color tab or issues come up.

  • r72019

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    Posted July 25th, 2020 10:00

    Also you can't enable xmp  unless all the xmp profiles are the same on all sticks otherwise problems come up too.  The pc can't run ram in one slot at one speed and in another slot at a different speed.

  • E____

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    Posted July 27th, 2020 11:00

    @r72019 
    I thought that even mismatched speeds could run in sequential slots? Just curious, I know you know better than I do, what kind of issues?

    I have them in 1 and 2 right now so they'll run dual channel, from what I can remember with CPUZ running on 1 and 3 runs in single channel.

    Should I just sell / return the RAM and get matching 2666?

  • r72019

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    Posted July 28th, 2020 20:00

    So in the above example, I ended up RMA'ing the RAM.  If you're comfortable with it, keep it.  If you have doubts, return it for a matched set.