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alexvv

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3 years ago

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alexvv

6 Posts

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8177

March 5th, 2021 11:00

Aurora R10, no overclocking in AWCC

I just got an Aurora R10 with a Ryzen 3700X and 16GB of 2933mhz RAM, and I'm not able to get any overclocking options in Command Center. The advanced tabs are not there for either CPU or memory. I checked the BIOS menu and overclocking is set to "enabled". I have every update installed through Alienware Update and the latest bios version and I've already tried completely uninstalling and reinstalling CC. Nothing has worked so far. Is the R10 not able to be overclocked from Command Center?

  • Vanadiel

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    Posted March 5th, 2021 11:00

    Mine came the same way. Only OC setting is for the video card.

    I never figured it out either, but from reading postings on here it sounds like bios overclocking was removed at some point as part of a bios upgrade. It's not clear what the reason would be, or if this is correct, since mine never had that option and you cannot downgrade the bios pre 1.0.7 I believe, as that option is blocked by Dell.

    So I cannot test the bios removal theory, but going by the fact there's no OC present in the bios or Command Center, I am going to go with that it has been removed until someone can prove me wrong.

    The only option to OC the CPU on the R10 at this point in time would be Ryzen Master, and that does work. However, you would have to manually load the OC after each windows restart because Ryzen Master does not allow automatic loading of settings during windows boot up.

    You can OC the memory in the bios by switching to manual profile instead of XMP profile, but all the settings are recorded in hex instead of decimal. So 18 in your bios is actually 24 for a manual timing parameter. Don't ask me why they made the decision to do this in hex, since memory timings are always quoted in decimal by any manufacturer of memory I know off.

    I have not found any other way of doing an OC on the R10. You are likely just as disappointed as me that gaming machine that costs a good chunk of money does not have any OC options available for the CPU in the bios or under a windows utility that is capable of retaining settings between a reboot.

  • r72019

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    Posted March 5th, 2021 12:00

    Did you guys try installing the OC Control tab for AWCC? 

    <ADMIN NOTE: Broken link has been removed from this post by Dell>

  • Vanadiel

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    Posted March 5th, 2021 15:00

    Yes, no tabs. Never had tabs.

     

    Vanadiel_0-1614985409201.png

     

  • cknoettg420

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    Posted March 6th, 2021 06:00

    Can you confirm the version of the BIOS that you have?

    The only reason being is the latest BIOS Update 2.1.1 comes with note:

    "Enhanced the AMD Ryzen 5000 series processor overclocking feature to support the Alienware OC Controls application"

    If that checks out, redownload Alienware OC controls and Alienware Command Center from support.dell.com instead of from Support Assist or other tools

    Uninstall Alienware OC Controls and run repair on Alienware Command Center

    Reboot computer and retry Alienware Command Center

  • alexvv

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    Posted March 6th, 2021 10:00

    I have 2.1.1 and I've already tried uninstalling and reinstalling both AWCC and OC Controls from the installers on support.dell.com. From what I can tell, overclocking just isn't enabled for the 3000 series Ryzens. Can somebody from Dell please confirm this?

  • Vanadiel

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    Posted March 6th, 2021 12:00

    I can confirm it is exactly the same situation on my 3700X. No OC tabs on AWC for memory or CPU, just for video card. It was like that from factory install, updated everything to latest version.

    There's also no OC for cpu in the bios. Only memory.

  • Citizen_MM

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    Posted March 6th, 2021 14:00

    Dell doesn't offer overclocking on several Ryzen processors but they don't tell you which ones. Your 3700X is one and I know that the 3900, non-x is another that you can't OC in AWCC. There is a way to tell which ones can and can't. 

    In the AWCC installation folder, there is a file in the OC control folder called "Profiles.zip". If you unzip it and look at the folder matching your processor, you can look in the Config.json file and see if there are any OC profiles. (Hint, if the file size is 1kb there are no OC profiles in it)

    You can, however, OC via Ryzen Master.

  • Vanadiel

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    Posted March 6th, 2021 15:00

    Well, why would they not tell you which ones and which ones not.

    Sounds rather dumb to me, unless there's a technical reason for it.

  • Vanadiel

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    Posted March 6th, 2021 15:00

    So going by what you said, no OC tabs for AWC for any R10 machine:

     

    Vanadiel_0-1615071962290.png

     

  • Citizen_MM

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    Posted March 6th, 2021 15:00

    @Vanadiel  Correct, you can't OC in AWCC with your processor. At least it still works in Ryzen Master, even if it is a pain in the neck because you have to load your profile every time you boot/reboot.