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XPS 15 9560 Waves MaxxAudio has no effect on Audio
HI,
I've just noticed an issue with my laptop where the Maxxaudiopro has no effect on the audio. It used to work a while back (only recently checked it so not sure exactly when it stopped working). The Audio works fine and I can adjust the volume etc, but using MaxxAudioPro has no effect, so my volume is not quick as loud as I would like it to be.
I've tried rolling back the driver and also updating it but the maxxaudiopro has no effect still. I'm currently on the latest audio driver version of 6.0.1.8555. I downloaded the latest one from the Dell website, and it had a last updated date on it of 11 Dec 2018, and a release date of 14 Nov 2018, but when I check the driver details for the one I have installed as "Driver Date: 16/10/2018".
Not sure if it is related, but there is no "Enhancements" tab for the "Sound" properties in Control Panel. I've never checked it before so don't know if it has always been missing.
Any ideas on how this can be fixed or anyone experienced a similar issue?
Thanks
Could either one of the 9560 owners open the Device Manager and look at the properties window and details tab. The set it to show the Hardware ID. The second line should start with HDAudio with a 8 digit number on the end. Could you copy and paste that number.
The two systems I am currently checking start with IntelAudio so not sure why yours may start with an HDAudio. I thought that was pretty much a Microsoft basic version.
I would suggest you to the Realtek site to download but I don't think those drivers contain the Waves utility.
Has anyone tried the Waves app on the Microsoft store? Just asking, not suggesting.
@Saltgrass wrote:
Could either one of the 9560 owners open the Device Manager and look at the properties window and details tab. The set it to show the Hardware ID. The second line should start with HDAudio with a 8 digit number on the end. Could you copy and paste that number.
The two systems I am currently checking start with IntelAudio so not sure why yours may start with an HDAudio. I thought that was pretty much a Microsoft basic version.
I would suggest you to the Realtek site to download but I don't think those drivers contain the Waves utility.
Has anyone tried the Waves app on the Microsoft store? Just asking, not suggesting.
the Waves Maxxaudio UWP app from the MS store requires a Realtek UAD (universal audio driver), which is different from the traditional Realtek HDA [non-uad] driver.
anyways, Dell has posted an updated Realtek audio driver here (v6.0.1.8569 - A13) on Dec. 20, 2018 that should resolve the maxxaudio problems found in the older 8555 driver.
GreenNerve
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Posted January 14th, 2019 12:00
It works, thanks
@erpster05 wrote:
aww crud :Angry:
it seems Dell has recently removed that 8569 A13 driver that I linked in my previous post - so it is no longer available (now produces 404 error message)
AND seems to have been restored by Dell on "of all days" Valentine's Day Feb. 14, 2019 as the new release date - real cute of them :)
v6.0.1.8569 A13 (driver details)
Compatible Dell models listed are Latitude 3390 (2in1), Latitude 3490/3590, Precision 5520, XPS 13 (9360/9370) & XPS 15 (9560)
Saltgrass
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Posted December 16th, 2018 07:00
They have removed the Enhancements options with the latest updates. You should still show other tabs on the Windows User Interface.
If is important for us to know if your Waves popup window functions properly when plugging in or unplugging a headset.
I just installed a new driver of one of my systems and the Waves UI was not functioning correctly. With speakers it appeared normal. When I plugged in a headset the popup did not happen and the Speakers remained the default device.
After changing some settings, like unchecking the popup option and rebooting with the headset plugged in, I was able to hear the headset but the volume would vary and other strange situations would occur.
I went through the process again and removed the headset then rechecked the popup option and rebooted and the system came back normally. Make sure at create at least on custom preset for each device being used.