UNSOLVED
Closed
XPS-13 Bluetooth Disconnects and Reconnects
Devices connected via blue tooth will alert me that they have been disconnected from my XPS-13 . Shortly after, i will see the bluetooth icon pop up in the toolbar, and the devices will re connect. This is a 2019 model
Thank you for the response.
To answer your question, it is all devices. Whatever is connected to my XPS-13 - headphones, mice etc - all drop off. Then after the bluetooth icon comes back, they re-connect. Sometimes I'll be using both the headphones and the mouse at the same time, other, times it's just the mouse.
I have not tried updating the drivers for bluetooth or network. Do you mean for the Dell itself? Sorry if that is a bird brain question, but this is my first windows device of any kind.
DELL-Cares
Moderator
•
27843 Posts
•
745 Points
3283
0
Posted April 26th, 2020 15:00
Yes. Download and run the below drivers.
Once these drivers are installed, open Device manager and then Network Adapters. Look for the Killer wireless entry and right click. Click on Properties and then the Power management tab. Uncheck the box which says Allow the computer to turn off this device. Let us know if this resolves the issue. ^SP
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoiceDELL-Cares
Moderator
•
27843 Posts
•
745 Points
3193
0
Posted May 27th, 2020 15:00
Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoiceI have this exact same problem. It is infuriating and there seems to be no response from Dell to resolve this issue. All my drivers are up to date. There is no power tab in device manager. It appears to freeze when transitioning from keyboard or trackpad to the bluetooth mouse - or as above user said, bluetooth mouse/headphones will simply randomly disconnect.
DELL-Cares
Moderator
•
27843 Posts
•
745 Points
3296
0
Posted April 26th, 2020 12:00
Hi, what device does this occur with? Have you tried updating the Network and Bluetooth drivers from the support page? ^SP
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice