DeclanHayes

updated

8 years ago

0

291700

May 27th, 2018 06:00

XPS 13 9350 won't power on

Hi,

Today I tried to turn on my laptop but it would not power up. My warranty is expired one month. I have carried out all the steps regarding unplugging the battery etc. but but no success. Can you please tell me what my options are?

 

Regards,

Declan

  • 268873

    0

    Posted May 27th, 2018 07:00

    Hi there,

     

    Thank you for the reply. Unfortunately that didn't work for me. However I managed to resolve the issue.

    I disconnected all the visible cables (battery, monitor, SSD, WLAN etc) then held the power button for 20 seconds. Reconnected all cables and replaced the cover. It then powered up successfully. Phew.

    Still not resolved? Use the "Get Help Now" option at the bottom right to chat with a Dell technician right away.

    DellRamanS_0-1647634443880.png

     

     

  • ejn63

    12 Elder

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    31842 Posts

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    156256 Points

    268845

    5

    Posted May 27th, 2018 06:00

    Unplug the system, remove the base cover and disconnect the battery. Hold the power button for 30 sec.

    Verify that the AC adapter LED is ON.  If it's not, replace the adapter.

    Plug in the adapter but leave the battery disconnected.  If the system will power up, but won't with the battery installed, the battery is bad.

    If it still won't power up, the mainboard is bad.  Depending on the CPU you have, a replacement board will run between $350 (i3/integrated video) and $600 (i7 and nVidia video) - plus labor to install.  You may be better off seeing if Dell will allow a warranty extension - it will likely still run you $300-400 for a year, but will cost less than a single mainboard replacement.

     

  • Zrat

    1 Message

    266766

    0

    Posted September 1st, 2018 07:00

    Thanks, I was having the same issues and nothing worked.  I saw your post, disconnected every connector, removed the lan card, ssd, and held the power button down.  After reconnecting everthing and pressing the power button, the keyboard flashed, monitor lit up and a BIOS error came up for "invalid date and time".  Reset date and time, and it's up and running.

    Thanks again.

  • denis73

    1 Message

    264865

    0

    Posted September 23rd, 2018 00:00

    you're a champ!

  • ChoDell

    1 Message

    263705

    0

    Posted October 3rd, 2018 21:00

    This happened to me too.... this is the 2nd time  I had to unscrew and unplug everything and reset the time... is this a known issue ? I actually go a week or so without using my laptop and the battery is dead ( but I always shut down before ) is this what is causing the issue ???

  • Kat0712

    1 Message

    259233

    0

    Posted November 10th, 2018 02:00

    Mine is flashing 2 amber and 1 white. Working fine but not anymore. Can’t remove cover as under warranty. Any suggestions?
  • ejn63

    12 Elder

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    31842 Posts

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    156256 Points

    259214

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    Posted November 10th, 2018 04:00

    This is a CPU or mainboard failure - the mainboard/CPU needs replacement;  call Dell for warranty service.

     

  • lms453

    1 Message

    119302

    0

    Posted November 29th, 2018 22:00

    Anyone with this issue should try unplugging the coin cell battery and then reattaching it.

  • RamboAce

    2 Posts

    261607

    2

    Posted December 3rd, 2018 07:00

    Thank you ejn63... It worked. After unplugging the cmos battery, main battery and holding down the power button for 30 seconds it fixed itself. You are a champ. Thanks again for your help man... really appreciate it.
  • 40820

    1

    Posted December 17th, 2018 03:00

    I have a Dell XPS 13, I turn on the power the power button lights up white, then on for a few minutes, then turns off and back on. I have taken out the battery, discharged and put back in still does it. I have tried f2,f8, f12 nothing. anyone help? thanks