UNSOLVED
DELL XPS 9310 vertical blur on the screen randomly appearing
Hello,
Today, an new issue on my brand new Dell XPS 13. I was using windows normally when my screen started to look blurred. I don't really know how to describe it, but I took two pictures, one with the blur and one without. When I move the mouse, the screen was focused again and as soon as I stopped moving the mouse, blurred again. I needed to restart the computer to fix the issue.
All drivers and windows up-to-date, screen diagnostic ok.
1684
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Posted December 28th, 2020 08:00
@angka I tried several things to try to troubleshoot the issue:
- disable all programs and services on startup except windows services (as instructed by dell team)
- disable hardware acceleration in the app I am using (edge and office)
So far, the issue has not reappear yet. I will tell you whether it holds or not.
I think the issue is related to particular application. For me, it is Word but not on other apps.
1513
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Posted March 20th, 2021 16:00
Has anyone found a solution to this problem? I'm experiencing it with my new XPS 13 9310 when using my laptop's monitor, but I don't experience it when using an external monitor.
1463
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Posted March 21st, 2021 02:00
Hello
Did you try disabling hardware accleration in the app you have the problem with?
angka
1 Rookie
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8 Posts
1695
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Posted December 26th, 2020 17:00
I'm also having this issue. it seems to only affect certain parts of the screen--the taskbar is mostly unaffected except the date time text in the lower right. It seems to clear up after a little while but my $1300 computer is kind of useless when in the error state.