Hi Todd, What you can try is the Unresolved Issue HERE. Use the customer Service link, and have your Service Tag number handy. You can find that on a sticker on your case, or press F2 and go into your BIOS, were you will also find it.

Did you register the system before trying to sign up for the free upgrade? Before you register it, the only sale date Dell has is the date they sold it to the reseller (MicroCenter in this case). That date is most likely BEFORE the June 26 cut off date.

When you register it, it updates the sale date to your date of purchase.

"Dell is showing the system was invoiced on 6/16/09, but I bought the system on 7/2/09.  "

Exactly. Dell has no way of knowing when you bought it until you register it.

This link should help.

https://support.dell.com/support/topics/global.aspx/support/change_order/en/tag_transfer_retail?c=us&l=en&retail=mc&s=gen

EDIT: Sorry Dave... I was slow looking for the link.

Thanksfor the help.  I bought the computer from Micro Center, a Retail store in Minnesota.  Dell is showing the system was invoiced on 6/16/09, but I bought the system on 7/2/09.  Speaking with customer service is driving me nuts! I just want to show them my receipt and be done with this. Todd

You need to register it on the Dell site and then it takes a few days for it to show up. That is what happend when I  bought my Studio laptop from MicroCenter.

Thanksfor the help.  I bought the computer from Micro Center, a Retail store in Minnesota.  Dell is showing the system was invoiced on 6/16/09, but I bought the system on 7/2/09.  Speaking with customer service is driving me nuts! I just want to show them my receipt and be done with this.

Todd

My system is registered with the 7/2/09 date, but they are still having issues.  I called again and they say it will be fixed in 48 hr's.  Wow, this si frustrating.

Thanks for all the kind responses.

Todd

I had the same problem.  I contacted Dell through the link provided by the gentleman who posted before me and they had it fixed in less than 24 hours.  Good luck!

Wow, I just went I just went to the ownership transfer page.  How would I have known about that if you hadn't told me. 

This is bad on Dell and Micro Center. 

Kudos to everyone, hopefully this is a dead issue.

Todd

Well, I think both of your posts will be gone soon...

Are you saying you transferred ownership and registration and still are not having luck getting the Windows 7 Upgrade?

Assuming you met the other requirements (Vista Home Premium or higher, June 26 date, qualifying system), have you given enough time for the registration to update?

I know you can return the system, but Best Buy has 15% restock fee...

Good luck.

EDIT: Note the posts I was referring to have indeed disappeared.

 "Of course, Dell and Micro Center should have mentioned this somewhere."

Absolutely. There have been issues even before the Windows 7 issues people are having. It has been mentioned several times on these forums that Dell needs to do a better job to get the word out about what steps need to be taken to transfer the ownership.

For the record, Dell has said they include a written set of instructions in the box, but whether they do or not, it is apparently not emphasized enough.

Glad you had success. Hopefully, others get the same result.