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OS not booting up (Vista) : MEMORY WRITE/READ FAILURE
When I start my laptop, my OS Vista will not boot up. Instead I get a black screen with the following error:
MEMORY WRITE/READ FAILURE AT 3C01CC48, READ EE01EE09 EXPECTING EE01EE01 TO RESOLVE THIS ISSUE, TRY TO RESET THE MEMORY DECREASING AVAILABLE MEMORY
I tried to boot from my reinstall disk, but when I hit the F12 key it just goes back to the same errer msg. Any help????
I can't even get to Dell diagnostics. When I hit F12 I just keep getting the error msg. This laptop is only 3mos old. So, I am upset. I don't even know what the memory module or system board is let alone how to replace them. Can you point me in the right direction?
If anyone else has anything to add, please do.
ejn63
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Posted October 17th, 2009 11:00
It's either a bad memory module or a bad memory socket. Power on, press F12, load the Dell diagnostics and run an extended RAM test. If one module fails, move it to the other socket - if the failure follows the module, the module is bad. If the failure happens in the same socket with both modules, the socket is bad -- in the first instance, replace the memory module. In the second, replace the system board.