I know nothing will come from this but i just wanted to vent.I went to dell to buy a Inspiron 9400 they were kinda high so I went to e-bay(got a good deal.) I purchased it in December. Anyway when the dellvistaupgrade.com came out I said let me just try and register it.  Tried and it said " Your system does not qualify for the Express Upgrade to Windows Vista program.". Ok so I called Dell Customer service on Jan. 15  they  sent me over to tech support and the said" I don't know why it does't take your computer is eligible for the upgrade give it about 15 days and try again" . Waited still didn't work. called them back and they said "call the dellvistaupgrade number." Did. Got the outsourced people who asked me for my service tag and said "we don't know why it won't take , but we'll send it to the escalation team. give it 3-5 days." Waited, no response. Called back, took my info again wait 7-10 days. again wait 3-5 days, again 10-15-days again 3-5 days, anyway after the seventh time. It was last week when I really got fed up and raised my voice. The outsorced people said OH you should recieve an email tonight or tomorrow, which I did. And this one said Thank you for your interest in the Vista Upgrade, but you do not qualify for the upgrade. So I call the outsource center again and they said for me to call dell, which i did. They said we don't know why your computer does't qualify....Oh now we see. "You bought it from a reseller, who purchased it on Oct 23, but it was invoiced out on Oct 29. but thank you for buying a Dell. So I call every department and basically every one said the same "sorry for your luck, we don't care that you spent aprox 40 hours on hold and talking to everyone under dell but were no helping you. I even had on person, a supervisor say well if you bought it from us and not a reseller we would've given you a credit for your distress. Even called Corporate (512-728-4100) and they sent me to upper management who said "did you call the upgrade center?" Yes I did about 35 times. well i can't help you but I will have someone call you back. That was 2 days ago. So I guess no upgrade for me right now. The sad thing is I own 4 laptops from the 8200,8500,and (2)9400 and talked my boss into buying (3) 510, (1) a xeon dual processor server, and a 9200c........I feel like a fool. anyway thank you all for reading my horror story