when i purchased my DVP i was sure to order the ATT version.  right now if i go to settings  for MMS, it has preloaded the ATT 'apn' information, so i know it is the ATT version.  if you change these settings and save them, then click the reset to defaults button, it will go back to ATT settings.  so i am sure its the att version.  i have done much research on this subject since i posted, and it turns out that many have had this problem and even though the phone is advertised as being '3g' it does not work on att's 3g network.  i called dell this evening and was on the phone with some guy from india/pakistan who, after about 20 minutes of non stop asking me to power on and off the phone, suggested i go to an att store and have them figure it out.  he actually said that the att store would have a strong 3g signal and it would probably work there.  never mind that i mentioned to him several times that it was not the signal as my att blackberry has 5 bars 3g in every corner of my home.  anyhow, the dell is  going back this week.  i wont be purchasing a phone from any company other than att itself, because at least they take responsibility for the phone.  dell just gives you an 'att' phone and then say YOU figure out how to connect it to att's 3g network.  and att wont help because its an unlocked phone which was not purchased from them.  i love the wp7 OS so ill be getting either the htc hd7s or the samsung focus (or focus S if its released soon).  best of luck with your dvp.  its a neat device, but EDGE service is like having AOL dial up these days.  im sure some one will post saying 'mine works perfectly', but this has been my experience.  YMMV.  

When you ordered this on the webpage did you select the option for unlocked and then prompting for AT&T service or did you opt for contract locked option for AT&T?

The reason this i am asking is i noticed this webpage is horrifically bad when looking. I option for unlock and states it is pcs phone. Then i proceeded to cart still showing att unlocked branded phone. Then i ordered. then i looked again and its show

225-0433 Dell Venue Pro Smartphone, 16GB, UMTS 2100,1700,900, BLK. THese are 3g bands for AT&T?

could you please confirm on your packing slip that you got with shipment is same description. if so i gotta go thru DEll hell returns ? im really hoping this is just a mix up on the wording for the site but i'm expecting the oppositd

I defiantly understand your frustration. The deal is with the online ordering system when you order the Dell Venue Pro phone.  I have called them repeated times to tell them that the ordering system is messed up, but they just transfer me around as usual.  What happens is, You place the order choosing option 1 for ATT UMTS 850/1900/2100 . The system calls this a (ATT) PCS version. It will allow you to check out, pay and even give you a confirmation email stating that you ordered the (ATT) PCS version. Afterwards, If you log back into Dell and check your order status, the system automatically defaults to the AWS Version (T-Mobile) UMTS 900/1700/2100. So they ship you the default AWS version, even though you ordered an (ATT) PCS version. Maybe they ran out of (ATT) PCS versions? We will never know.

I guess they hope that you will not notice the 2G icon or E icon, when you use the phone on ATT. I have called them so many times trying to explain that they sent me the wrong version and what the online ordering system is doing. They just transfer me around having no idea what I am talking about,  until I get annoyed and just hang up.  I am an avid cell phone collector/user, having multiple cell phones at one given time, switching out the sim cards. Cellular Bands is something that I pay very close attention to, especially when I am spending the no contract full amount. Try explaining this to Dell Customer Service...Yeah right. Tech Support? Uh huh Sure. That will be the day.

If you really want a 3G Dell Venue Pro, I would go the Dell eBay route. Dell has an official store listing that will allow you to choose what band you want from a drop down menu above the price. I have ordered 2 of these phones and recieved the proper specs for ATT 3G and they worked just fine. I ordered the 3rd phone for my wife directly from Dell website and it opened the Dell Hell Door.

Here is the link the Dell eBay Auction:

http://www.ebay.com/itm/Dell-Venue-Pro-Windows-7-Unlocked-Smartphone-/220864932688?pt=LH_DefaultDomain_0&var=&hash=item7915696284

I hope you get your problem resolved. I am trying to get them to switch my DVP out to the correct version.

For sure this is an issue i had to call dell for about 1 hour to org a return and then a reorder

With luck my ordeal will get it fixed i alerted a ton of people.

I might have been faster because i was on the corp side so YMMV

but it seems when i ordered on 10/08 if you order the ATT they ship you t mobile

if you order T mobile they ship ATT

the box on my ATT unit says:

UMTS: 2100/1700/900  

EDGE/GSM: 1900/1800/900/850

Date: 07/01/2011

it seems that ATT 3g bands are included in this.  so are you saying maybe the phone is not what the box says?  i already got the fex ex stub and its going back today.  they said id get a full refund.  

there you go.  wrong phone!  lol  

unbelievable.  is there a '4g' dvp on the horizon?

now that this one is going back, i am looking at some samsungs/htc's not sure if ill do dell again.

They sent you the wrong phone. The phone they sent you was an "AWS" (T-Mobile) version, you need the "PCS" (ATT) version.

In order for 3G bands to operate correctly, they need the correct UMTS bands. The UMTS specs you have listed are for T-Mobile 3G. ATT needs the 850/1900 band to do any operation on its network. Since your EDGE/GSM band contains 1900/850, it functions on ATT network without 3G but still functions. Instead you receive an E icon, meaning the old EDGE network. The EDGE/GSM bands are for EDGE network and Voice calls only. In order for you to get 3G speeds on ATT's network, the UMTS bands must also contain the 1900/850 bands.

Requirements to connect to the 3G networks

"TMOBILE" UMTS - 2100/1700/900

"ATT" UMTS - 2100/1900/850

UMTS = 3G

I spoke to a Dell Representative yesterday that is exchanging the phone for the correct version. He stated that he understood the dilemma that I was having and others were also having the same problem. It seems that the system was backwards, sending the wrong phones when the correct option was selected.

The Dell Venue Pro is actually a very solid build. They did a good job on it cosmetically and build quality. The slide also locks well and doesn't feel cheap. Samsung and HTC are decent Windows 7 phones, as I have had the Focus and HTC 7. The Samsung is very light and plastic feeling, but has a AMOLED screen which really makes the colors pop. There is no otterbox case for this phone, so I quickly sold it. The HTC 7 is also a good heavy build like the DVP, but does not have the portrait slider, that honestly comes in very handy when answering long emails.

I understand your frustration with Dell, it seems that it really takes tons of effort to get good customer service sometimes. Their tier 1 support is really hard to get through..... But when they evaluate everything and see that you are not just trying to scam or waste time, they usually come through.

Good luck on your cell search.

Dell Venue Pro™, 16GB storage, Windows Phone, PCS, Unlocked, SIM included [Included in Price]

3G-Optimized for PCS networks (AT&T, etc)

May delay your Dell Venue Pro ship date/

lol this even confirms im right that were shipping incorrect phones lol.  the tmobile version was showing delayed and the phone have been flipped around. too bad i could nat have gotten this fixed before i ordered. oh well nobody wanted to help me out so passed 42 times before i got to the returns dept. That indian call center is the worst ever. have to go thru that pathetic  ivr, to waste more time going to dingleberry operator(lmao) which is doing this same thing  twice.  Wasting your breath to only  have him transfer you to another department. THat is the biggest waste of time . The ivr should be transfering to the those department or the Indian worthless ones you to the correct department. They all have cue cards that they dont even use correctly and totally change your wordign to get rid of you.  By federal law when asking for a supervisor you are not to be told to call back later cuz the tard thinks hes tooo important to come to the phone. AT last but not least why do they need holds times to do their job they are supposed to be the most educated on this planet but their language barrier fumbles them up and the mute you to go get help with the simplest of requests.  a multibillion dollar company should expand at least the salvadore call center and get rid of those incomptent rude and completely unknowable indian call center. Customers that are helped first time dont have to make repeat phones. FACT. Protip get of that waste of money call center. Dell for me alone had to eat $90.00 alone due to their incomptence for return fees.  

okay anyways i would have take the AT&T phone but they dont seem to care or wanna here complaints, so fair well and good luck with those reburbished returns

I purchased my Dell Venue (not Pro) from Dell.  I received it, loved it.  My AT&T signal all over DC is excellent except for in the subway system (knew before I purchased and service is now being installed).  I purchased some additional devices after my office was unable to receive evaluation equipment from AT&T.

I purchased a number of different cellular devices manufactured by Option.  The models I purchased are: Globetrotter Express GE441, GE442, GT Ultra, GT Ultra Express, and GlobeSurffer III.  I received greater than 5Mbps down and most often more than 3Mpbs up, several times more than 6 down and more than 5 up.  I am so naïve I had no idea that I could not swap the SIM from one device I own to another device I own.  Someone noticed and I had no service for about a month.  When service was restored (no, I didn’t swap the SIM again) my best down is 1.2Mbps, my best up is 112Kbps.  Before and after my service outage my APN settings were the same. Before and after the display has the 3G indicator.  I offer the setting here as a manager of an AT&T owned store told me they no longer work:

user name <ADMIN NOTE : Email id removed per Privacy policy>

password  CINGULAR1

address   WAP.CINGULAR

The store manager worked with my Venue, even though it is not a supported device, and was unable to better the speed.   I was told that my service is not being “throttled”.

When I asked about my other devices I was very kindly told, “We do not support that model.”

A week earlier I had been to the same AT&T shop, bought a data plan, was told I could swap the SIM to any of my non-phone devices.  None of my other devices function.