‎Dell Latitude 5290, 5490, and 5590 System BIOS | DELL Technologies

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Mialan

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7 years ago

Solved!

Mialan

1 Rookie

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2 Posts

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3127

November 30th, 2019 08:00

Dell Latitude 5290, 5490, and 5590 System BIOS

Dell Support assist says this is an urgent update but won't update on my Latitude 5290.

Now what? This has been going on for a month.

DV
Dell-Vijay A
130 Posts
2725
0
Posted December 11th, 2019 00:00
Hi,

Please try to update the BIOS from this link. Upon reviewing the case, I did notice you had mentioned when you uninstalled SupportAssist, it re-installed on it's own. We are not aware of a self-install unless you have one SupportAssist installed from our Support website and the other installed from Microsoft Store? I've seen an instance where there are issues if multiple applications for SupportAssist are installed. It is always advisable to have only one installed on the system.
A
abeLuna
8 Posts
2821
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Posted November 30th, 2019 09:00
I am having the same problem. The SupportAssist says I need to update my BIOS but fails every time I click Install. This has been going on for over a month.
DV
Dell-Vijay A
130 Posts
2804
0
Posted December 2nd, 2019 04:00
Hello,

Thanks for reaching out to us.

Could you please confirm what update is showing as urgent?

Also, what is the error you are getting when trying to install the update?
A
abeLuna
8 Posts
2766
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Posted December 7th, 2019 06:00
I was able to use the Dell Support website to install the updates.
M
Mialan
1 Rookie
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2 Posts
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Posted December 8th, 2019 07:00
The update is:

Dell Latitude 5290, 5490, and 5590 System BIOS

The message is:

Status: failed