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scourtneyb

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22 years ago

S

scourtneyb

2 Posts

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5425

December 17th, 2004 00:00

NEC DVD+RW ND-6100A Skipping/Frames Freeze...HELP!!!!!!!!!!!

Hello,
I have a new 700M, which I really like - except that it will not play dvd's.
I have the NEC DVD+RW ND-6100A drive.
When playing a dvd the drive makes a clicking noise, skips, freezes frames, and plays choppy sound.
I called Customer Care and downloaded and installed:
R36815
R35730
I also disabled everything in the startup (running MSCONFIG)
I have tried using Windows Media Player, Dell Media Experience, and Sonic DVD players - but all have the same problem. I have also tried 4-5 different DVD's and they all have the same problem, so it must be the drive??
 
Help would be much appreciated!
I am so disaapointed, the screen on the 700m is beautiful, but I have never gotten to watch a whole DVD without skipping and freezing!
~Sarah
 
  • S

    Steve1077

    173 Posts

    157

    0

    Posted December 18th, 2004 20:00

    Sounds like there could be a problem with the drive if its clicking, and if you have tried what Dell have told you then maybe its time they sent you a replacement drive

    Message Edited by Steve1077 on 12-18-2004 10:28 PM

  • Z

    zhentoff

    10 Posts

    157

    0

    Posted December 28th, 2004 04:00

    i am actually having the same problem with my 6500A, and this is already a replacement drive.
  • Z

    zhentoff

    10 Posts

    157

    0

    Posted December 28th, 2004 17:00

    anyone?
  • H

    hkrsk

    13 Posts

    157

    0

    Posted January 6th, 2005 01:00

    I had this problem with my 8500 when I first got it over a year ago, and back then I got a tip on this forum that solved the problem. I can't remember all the details, but it had something to do with disabling "indexing" on the DVD drive. Maybe this will trigger someone else to post more details. Good luck.

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