I think you need the latest version of imaging software from Acronis, they are constantly adding new drivers to their product so Acronis can recognize new hardware.. If you purchased and registered the Acronis product, you can get free upgrades for that particular version you have. You will need version 9 or higher for it to recognize this newer hardware (chipset)

 

http://www.acronis.com/homecomputing/support/updates/

I am currently using the latest version of  True Image (TI10 build 4871) and Image for Windows (1.64d) Both work when restoring to the drive with SATA Operation in the Bios set to "Raid autodetect/ATA" but not when set to "Raid On", but Windows will not boot with "RAID Autodetect/ATA set on". The problem is not with TI or IFW, but with the way the PC has been set up by Dell - Why is RAID on when there is only one drive whch is obviously not in a RAID configuration? What is the disadvantage (if any) of using the RAID Autodetect option? Why does Windows apparently not have the drivers to run in this mode already installed, and where can I get them/how do i install them?

 

Thanks

further information from Wikipedia ( search for AHCI)

 

"Enabling AHCI in a system BIOS will spawn a 0x7B BSoD STOP error on installations of Windows XP where AHCI/RAID drivers for that system's chipset are not installed. Switching to AHCI requires installing new drivers before changing BIOS settings. Some later versions of Windows XP Service Pack 2 include limited AHCI/SATA support"

 

So where do I get the AHCI drivers and how do I install them?

 

Thanks

I would also like to know the answer to this. I found the problem 5 minutes after taking my XPS 410 out of the box. I can not boot to a Ghost, WinPE, BartPE disk with it set to RAID ON and have to change it to AUTO for this then back to on so that I can boot to the HDD. Dell support has no clue what this is (not in the script). At first I thought there was a hardware problem with the system when I could not boot it to CD. I wanted to make an image of the drive before I did anything to it and burn it to DVD. Well that did not happen as planned.

  If anyone knows a way to fix this without a complete reinstall please let us know as I would really hate to reinstall everything again, that is why I use Ghost (not the version from Dell). If I find a solution I will post it as well.

 

Dave

By the way, a windows repair doesn't overwrite all your data files programmes etc, so it isn't too painful. It only overwrites the necessary system files.

More information:

 

Plugged in a spare SATA drive, copied Windows XP on to it ( True image), removed original drive for safety. Checked Windows boots & runs OK. changed Bios to Raid Autodetect, did a windows repair installation using Dell supplied CD (interesting that the correct drivers are already on the CD - I did not have to F6 it). Windows now boots OK with Raid Autodetect on, and windows shows IDE drive controllers, not SCSI controllers. Windows runs fine and can see all drives etc, but True image/ Disc Director won't run ( they don't see any hard drives), even after a re-install. Haven't had time to follow this up, but there seems to be ongoing discussion about it in the True Image support forums - problems with intel 965 controllers. So with raid Autodetect on, you can image/restore form outside windows but not inside windows, with raid on from outside but not inside. 

Image for windows seems to see hard drives from within windows with Raid autodetect on, but I haven't had time to create/restore an image to test it.

 

 

Oops, got that last bit wrong - with Raid Autodetect/ATA on, you can image/restore from outside but not inside windows. with Raid Autodetect/ATA off, you can image/restore from inside windows but not outside. ( by oustide I mean by booting from a CD rather than running the imaging software from within Windows. If your drive dies, then you need to be able to restore from a CD since windows won't be working)

OK I said I would be back if I found a solution. Here it is. Link