UNSOLVED
I
ilikedeals
7 Posts
0
6127
March 17th, 2006 13:00
cd drive won't open
I have Dimension 4700 with Philips DVD/CD DVD8631. It makes clicking noises but won't open. I had to manually get my last CD out. I thought I might reinstall the Philips drive on my DVD rom drive, but couldn't find the software on my Dell CD's. Advice?
ilikedeals
7 Posts
693
0
Posted March 17th, 2006 20:00
If I uninstall CD Philips driver in Device Manager, will it automatically reinstall upon reboot?ilikedeals
7 Posts
693
0
Posted March 17th, 2006 20:00
I went through that list and rebooted, but nothing showed that my computer was reinstalling anything. Anyway, it's still not working. Last week it was opening for no reason, now it's stuck shut. Can anyone help me?Yes, it will auto install.
You said last week the drive was opening by itself and now it is shut. That may be key information. Update you Anti-Virus definitions and Anti-Spyware software and do a complete scan of your system and see if it finds something that may be causing the problem.
derek101700
137 Posts
693
0
Posted March 18th, 2006 00:00
plug and Play will detect the drive and install itilikedeals
7 Posts
693
0
Posted March 19th, 2006 12:00
I did a full scan and found nothing. I did just order the packaged upgrades for Antispam and Antivirus, but they don't expire for a couple more weeks yet.
I'll try uninstalling it.
Sorry, what's Plug & Play?
ilikedeals
7 Posts
693
0
Posted March 20th, 2006 01:00
Still nothing. I forgot to mention, I found it open this afternoon, so would that mean it's not stuck on anything? Could it be a virus that isn't being detected? I'm hoping my Symantec upgrades will do the tick, I don't know what else it could be. This computer is just 13 months old.Thank you for all of your help so far.ilikedeals
7 Posts
147
0
Posted March 31st, 2006 21:00
Open the motherboard?! How frightening.
I just installed my new Norton software, did a virus scan, and it still won't open.
What suggestion can you give me now to get it fixed? My husband and I aren't as good as you all with computers and I worry that those computer repair places are like car dealers - they'll baloon the repair charge and I'm at their mercy.
Skybird
1 Rookie
•
10871 Posts
693
0
Posted March 17th, 2006 14:00
and Windows will install the driver. Do you have Sonic on your system? If so,
disable DLA and see if that helps the situation.
- Click the Start button
- Double-click on the My Computer icon
- In the My Computer window, right click on the CD device then choose Properties
- On the CD Drive Properties screen, click on the DLA tab, then remove the checkmark
from Enable DLA on your drives
- Click the OK button, then restart computer