If you are sure you have no virus`s or malware, you have a problem with IE and Office. Sometimes our cleaning programs take out files that shouldn`t be removed.

Uninstall and reinstall IE first. If IE is the only browser that you use, download and install Firefox first.

www.firefox.com

After installing Firefox, uninstall IE and go to Microsoft downloads to download the version that you use. I personally use disc cleanup and www.ccleaner.com  to remove traces of the old program before reinstalling.

After this has been accomplished you need to check and see if you have your Office disc`s or if you downloaded and installed it from Microsoft. You must have the Microsoft keycode to use Office. If you don`t have or know your Office keycode, go to www.belarcadvisor.com  and run the scan. It usually will find your keycode. Print this out if you can. Once you have your keycode you can uninstall Office and reinstall it.

Let me know how you make out or if you need further help.

I use Avira antivirus and Malwarebytes and Iorbit malware software.  None of these have indicated any viruses or malware.  Is there any other way to find out if I have a virus or malware?

I use IE9 primarily and Firefox occasionally.  Please clarify--I uninstall both and reinstall Firefox then reinstall IE9?

I use ccleaner daily and also have my Office keycode.  I reinstalled Office when I restored the computer to factory condition last month.  Should I again uninstall Office and reinstall it?

If you are sure you have no virus`s or malware, you have a problem with IE and Office. Sometimes our cleaning programs take out files that shouldn`t be removed. Uninstall and reinstall IE first. If IE is the only browser that you use, download and install Firefox first. www.firefox.com After installing Firefox, uninstall IE and go to Microsoft downloads to download the version that you use. I personally use disc cleanup and www.ccleaner.com  to remove traces of the old program before reinstalling. After this has been accomplished you need to check and see if you have your Office disc`s or if you downloaded and installed it from Microsoft. You must have the Microsoft keycode to use Office. If you don`t have or know your Office keycode, go to www.belarcadvisor.com  and run the scan. It usually will find your keycode. Print this out if you can. Once you have your keycode you can uninstall Office and reinstall it. Let me know how you make out or if you need further help.

Hey Sugarbear18

I uninstalled (so I thought) IE9. It's gone from my control panel program listing.  I did all the cleanup you suggested, however, when I tried to download it, it said it couldn't do it because I had a newer version.  It's in my Program Files and when I try to delete it, it says that it requires permision from TrustedInstaller to make changes to the folder.  So I tried shredding it and got the message that IE is in use.  I have tried everything I know, which is limited, to uninstall it even going on it's website for find out how to uninstall IE9 but it won't tell me how.  So I need help in uninstalling completely IE9.  

Thanks.  I couldn't open the site from the email.  It says "General Failure.  The URL was ...."  I have bookmarked this site for future reference.  Anyway.  I messed around and finally got the folder deleted and IE9 as well prior to you sending this site and reinstalled IE9.  However, it's not showing up on my control panel listing of programs.  Why is that?  

Do I also need to uninstall and reinstall MSOffice 2007?

IE9 shows up nowhere on my computer files.  Do I need to uninstall again and reinstall?  None of the hyperlinks in emails work.  I get the "General Failure.  The URL was...." in response to trying to open all hyperlinks.

Here is the indepth link. Scroll about half way down the page to uninstall. windows.microsoft.com/.../how-do-i-install-or-uninstall-internet-explorer-9

Here is the indepth link. Scroll about half way down the page to uninstall. windows.microsoft.com/.../how-do-i-install-or-uninstall-internet-explorer-9

Here is the indepth link. Scroll about half way down the page to uninstall.

windows.microsoft.com/.../how-do-i-install-or-uninstall-internet-explorer-9  

Find the folder that IE 9 downloaded into and open it to install. It dosen`t sound like it installed. Don`t uninstall MSOffice yet. Let`s work on one problem to a time.

Found it in the download folder and installed; however, it still won't let me open links within emails. I still get the "General Failure.  The URL was...." in response to trying to open a link.  It is now found in my Program Files, but it is not listed in the program listing through Control Panel.  Is my best bet to restore to the time before I uninstalled IE9 or try to uninstall and reinstall through windows.microsoft.com?