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theclanger

updated

11 years ago

3

72052

October 1st, 2015 23:00

C1765nfw & El Capitan OSX

Since upgrading to OSX 10.11 El Capitan my C1765nfw does not print.  Habig done a search on the web I can see that a number of people who tried the public beta of El Capitan have also lost printer functionality with error message:

Stopped - ntdcmsmac open fail:dlopen(/usr/lib/dlthm1zcl.dylib…


The reason appear to be a System Integrity Protection issue.  Does anyone please have a way to mak the printer work?  I downloaded the latest driver and tried installing it, but it stated that itwasn't compatible with this version of OSX.

Thanks

Graham

  • Sindaco

    1 Message

    732

    0

    Posted October 10th, 2015 11:00

    Same problem here. Dell had all the time in the world to create a new driver...I don't think they are going to do it now. I'm creating a listing on ebay :(

  • phondular

    1 Message

    732

    0

    Posted October 12th, 2015 00:00

    Canon updated their drive already, how long should I wait for the drive update of dell?

  • 732

    1

    Posted October 16th, 2015 00:00

    Dell knows very well that many MAC users are upgrading there OS fast and they are leaving them out in the cold with unsupported printers! Same error here:

    Stopped - ntdcmsmac open fail:dlopen(/usr/lib/dlthm1zcl.dylib…

    The first developer preview of OS X 10.11 was from 06/08/2015! That's a lot of time to develop a driver to support this OS.

  • 732

    0

    Posted October 16th, 2015 03:00

    Just use the simple to apply workaround and just hope that Dell remove their heads from whichever part of their anatomies they have shoved them!

  • Markus_J.

    2 Posts

    732

    1

    Posted October 23rd, 2015 00:00

    I am very disappointed. Dell had really a lot of time creating a new driver for El Capitan. But Dell is NOT interested in customer-satisfaction. OK, i can now print again, but I had to do this workaround: Disable SIP, install the latest driver, enable SIP. Really, Dell. Is this the way you want? I AM VERY UPSET. Grrr

  • DELL-Joey

    5 Journeyman

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    336 Posts

    •

    1629 Points

    732

    1

    Posted November 12th, 2015 14:00

    Hello Folks,

    I am happy to report we have published drivers for 10.11 as of this morning.

    Regards,

    -Joey

    #Iwork4Dell

  • 732

    1

    Posted November 12th, 2015 21:00

    Thanks very much Joseph.

  • 732

    0

    Posted November 16th, 2015 00:00

    I'm sorry, but I don't see the update on Nov 12.  I checked for the print driver update for Mac OS El Capitan so that my C1765NFW All-In-One would start printing again.  I cannot find it anywhere.  When I search for my product and then again using my Service Tag and/or Express Service Code, I get no results in my search.  Would be IMMENSELY helpful if you could provide the link so I can update my driver and start printing/scanning again.

  • DELL-Joey

    5 Journeyman

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    336 Posts

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    1629 Points

    179

    0

    Posted November 16th, 2015 09:00

    Steelers,

    Sorry for the trouble you had finding the driver. It was listed properly on 11/12 when released but has been rolled back for some reason. The driver is available as you see from the link posted. I am having our support site updated to make sure the newest driver is put out.

    Regards,

    -Joey

    #Iwork4Dell