Same exact problem.  Any info ? anyone ?

I fixed my Photo 924.  Here is the deal.  I read thru the discussion forum here and found another post from a guy that fixed his Dell printer.  I researched and am not finding a link to his post.

The deal is my printer would turn on and say, "Clear Paper Jam"  It would pass 1 piece of paper through on start up, no problem,  Then Flash  Clear Paper Jam . There was no paper stuck anywhere on the inside.

 

PROBLEM:  Ok,  so the post I found described a small black plastic "feeler" that got displaced. (maybe two thick of paper or maybe too many sheets got forced through at the same time ??  who knows)

 

This tab basically lifts when paper comes thru, and after the paper passes and leaves the rolloers, it drops down ready to accpet another page.  Its basically an on / off switch.  Mine was over lifted and got caught on the plastic roller mount next to it.

 

LOCATION:  The plastic feeler, is in the middle, near the rollers, just below the chrome bar the cartridge slides on. Mine was stuck up and to the right (as you look at it).  I used a small screw driver and popped it back into place.  I then tested my printer and on power up, NO MORE CLEAR PAPER JAM ERROR !    Then I did a copy page and as the 1st page of paper went through, the Black Plastic feeler got caught on the side again.    I then disasembled my printer to fix it properly (Its out of warranty anyway).  I removed the scanner portion of the priner by releasing the blue stand lock (for when u change your cartridges) and lifted the top outta the hinges.  I then unplugged the two ribbon cables and the two connectors  MAKE NOTE of where these are plugged in. (be careful not to damage the wires when removing - gently worked the connector out by holding all the wires evenly)  Once the top is off, I removed 3 phillips screws on the back,  on two on the top near the front and then unsnapped the top plastic cover piece.   I did this to be able to get better access to the feeler.  Because mine was orginially stuck up and right for a few months (before I got around to fixing the printer), my feeler was bent to the right.  I basically overBent the feeler to the left to straighten it out.  Now when the paper passes thru, it lifts as its supposed to and as the paper is finished, it drops back into its proper location.

 

Reinstall the plastic, screws and ribbon cables and the connectors in reverse of the way your removed them above.   Make sure you plug the cables and ribbon the way it was before you undid it.

 

 

I hope this helps someone fix there Dell printer .... . I was happy that mine is back up and running and wanted to share my info... as it seems there isnt much help on this forum!

 

Good Luck!