I've had the AIO964 for a long time too with a Windows XP computer and it works fine. I just bought a new laptop that is Windows Vista 64 bit. I plug it in and the computer automatically downloads the software and install the printer, however the printer does not work because of a communication problem. I contacted Dell support and they say that the AIO964 is not compatible with Vista 64 bit. Dell has created a driver for Vista 32 bit but not yet 64 bit. Therefore the only option you and I have is to buy another printer that is compatible with Vista 64 bit or wait until Dell creates a driver for it. How can we request Dell to do this?

My solution was to revert to WinXP.  I wasn't willing to wait for Dell/Lexmark to come up with the correct drivers, and I had a heckuva time getting drivers for a bunch of other applications, so I gave up.  I was also having all sorts of trouble with the computer locking up for unknown reasons.  I never did discover that.  But, I'm confident it had something to do with the lack of valid drivers.  If you still can, run away from the Vista 64. 

Good Luck,

G- 

Dont listen to eggheads. Dell has two seperate drivers for the 964 for Vista 64. I have my 964 on a home network with 4 Vista x64 and 3 Server 2008 x64 machines on a Dell 3300 wireless.

The driver you are looking for is R146813. If for any reason Dell wont give it to you I will post my two downloads (Dell 964 AIO Vista x64 A01 and A02) somewhere and you can have a ball.

I see no reason to replace the Dell 964 AIO.

BTW - all my systems are Dell, all refurbs or barebones. Simply put, Dell is the best price/performance/quality balance you can get.

-C

Dont listen to the eggheads! Only pinheads who have no right to make comments about computing due to their fantastic lack of understanding will make a comment like 'to return to XP'!

Dell does have a Vista x64 driver for the Dell 964 AIO printer. I have 10 systems at home, 7 Vista x64 and three Server 2008 x64. They all share one 964 AIO via a Dell 3300.

You want driver package R146813.

-CdM

"BTW - all my systems are Dell, all refurbs or barebones. Simply put, Dell is the best price/performance/quality balance you can get."

I notice you didn't mentions their technical support - they're the ones who told me to go back to XP.  So how is it, the "best" has a bunch of "pinheads who have no right to make comments about computing due to their fantastic lack of understanding", populating their technical support dept.?  Not just one person either - I spent the better part of 3 weeks on the phone with Dell/Microsoft/my computer vendor trying to get this  and a few other issues worked out, and you seem to be the only person on the planet that had the answer.

You can keep your knowledge, advice, and recommendations, if you routinely hand it out with such sarcasm and disdain. 

BTW - I'm glad yours is working well.

FYI

Dell Community Forums are made up of everyday people like you and me. Some of us had problems before and are willing to help others. If we cannot manage to do so, we can try to get a Dell Liason to join in, which is sometimes the case. Sometimes people find better solutions that the tech support of the manufacturer, sometimes not. With new systems coming out, new Operating systems and software, there's bound to be problems.

Forums are for people that have problems. The person posts the problem and someone that either had that problem or has some knowledge of it tries to help. If they cannot or give the wrong information, someone else can also join in. In most cases, you find out that using a forum will help you correct your problem.

By the way, Dell employees have a blue Dell in front of their name.

Have a Great day!

You are right. Too much sarcasm and disdain on my part - I apologize. There are better ways to communicate that the advice you are received is far too common and quite disagreable from my perspective and experience.

As for Dell's support, it has always been adequate for me, but I dont need much of it at all and I consider myself and expert on most subject areas.

There are however quite a few people (many I believe are Dell employees) giving advice on this forum which is not correct, and perhaps is even company sanctioned.

I encourage you to try Vista x64 with only a few caveat emptors. Please feel free to contact me if you have any questions.